Senior Data Analyst

Role Description

We are currently hiring a Senior Data Analyst to drive high-impact insights that shape product strategy and optimize conversion across the end-to-end customer journey. This role focuses on analyzing and improving key conversion points using detailed, cross-platform data.

• Partner closely with product, design, engineering, marketing, and business teams to uncover opportunities, quantify impact, and influence strategic decisions.

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity—opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

YOU ARE:

• A curious and self-driven analyst who takes initiative to explore data, challenge assumptions, and uncover insights others might miss.
• Comfortable working in environments where data may be incomplete, ambiguous, or evolving, and can still produce meaningful insights and direction.
• Motivated by understanding how customers move through conversion funnels and where they encounter friction.
• Capable of translating detailed analysis into clear, actionable recommendations.

YOUR DAY-TO-DAY:

• Conversion & Funnel Analysis:
  • Analyze the end-to-end customer journey, identifying key conversion drivers, drop-offs, and friction points across web, mobile, and internal systems.
  • Perform deep-dive analyses on funnel performance, cohorts, and customer segments to uncover actionable opportunities.
  • Partner with product teams to evaluate experiments and feature performance, ensuring sound interpretation of test results.
• Strategic Product Insights:
  • Translate complex, cross-platform data into clear, actionable recommendations that improve conversion and customer experience.
  • Define and refine KPIs that measure funnel performance and product impact.
  • Connect insights across systems to provide a holistic view of customer behavior and business outcomes.
• Data & Analytical Execution:
  • Work with large datasets across Snowflake, HEAP analytics, Amperity CDP, and internal systems.
  • Write and optimize complex SQL queries to support analysis and reporting.
  • Combine and validate data from multiple sources, navigating inconsistencies and gaps where needed.
• Cross-Functional Partnership:
  • Collaborate closely with product, design, engineering, marketing, and operations teams.
  • Communicate insights clearly to both technical and non-technical stakeholders.
  • Help establish shared definitions and measurement frameworks for conversion and performance.

Qualifications

• Bachelor’s degree in quantitative field (e.g., Computer Science, Statistics, Economics, Mathematics).
• 5+ years of experience in product or data analytics.
• Strong experience analyzing conversion funnels and customer behavior.
• Advanced SQL skills and experience working in data warehouse environments (e.g., Snowflake).
• Experience with BI and visualization tools (Tableau, Power BI, etc.).
• Familiarity with product analytics tools (e.g., HEAP) and customer data platforms (e.g., Amperity) or similar systems.
• Solid understanding of A/B testing principles and interpreting experimental results.
• Demonstrated ability to take initiative, navigate ambiguity, and deliver insights that drive business impact.
• Strong communication skills with the ability to influence decisions through data.

Preferred Experience

• Experience working with cross-platform data (web, app, CRM, and operational systems).
• Familiarity with customer lifecycle analytics and funnel optimization.
• Exposure to data modeling, pipelines, or ETL processes.

Benefits

• Competitive Compensation.
• Full Health Benefits (Medical, Dental, Vision, Life Insurance).
• Paid Time Off, Paid Holidays, and Paid Volunteer Time.
• Company-Matched 401(k).
• Tuition Reimbursement.
• Employee Resource & Diversity Groups.
• Charitable Gift Matching.
• Job-required equipment and services provided.