Guest Relations Coordinator

Guest Relations CoordinatorJoin our team as a Guest Relations Coordinator to create a warm and welcoming experience for residents and guests.We're seeking a personable and detail-oriented Guest Relations Coordinator to join our growing team! This role is essential in ensuring that residents and their guests feel comfortable, informed, and supported throughout their stay. Success in this role requires exceptional communication skills, a friendly demeanor, and the ability to anticipate and meet the needs of residents and their families.Your Impact As a Guest Relations CoordinatorIn this role, you will:Welcome new residents: Escort residents to their rooms at admission and assist with unpacking and room setupProvide comfort: Offer water, snacks, meals (with nurse approval), blankets, pillows, and other comfort itemsOrient guests: Explain facility amenities including phone/TV use, dining options, activities, and salon servicesHost tours: Give tours to families and guests, showcasing amenities and resident-centered servicesCoordinate dining & events: Assist with guest meal arrangements, private dining room setup, and family eventsSupport activities: Help residents attend activities or engage in self-initiated and in-room leisureMake daily rounds: Check on residents to ensure comfort and promptly meet any needsEngage visitors: Greet visitors warmly, remember names, and ensure an exceptional guest experienceCollaborate with staff: Work with all departments to coordinate guest and resident servicesAssist with discharges: Help pack belongings, carry items, and provide support during dischargeFollow up: Call discharged residents to ensure safe arrival and satisfaction with their care experienceWhat Makes You a Great FitWe're looking for someone who:Has excellent interpersonal and communication skillsIs proactive and attentive to guest and resident needsDemonstrates a warm, welcoming personality and professionalismIs organized and skilled at event or schedule coordinationHas experience in customer service, hospitality, or healthcare (preferred, not required)Benefits (Full-time)Comprehensive coverage: Health, dental, and vision insuranceExtra protection: AD&D, short-term disability, cancer, critical illness, and moreLife insurance: Whole and term policiesProfessional growth: Tuition reimbursementTime to recharge: Paid time offRetirement planning: Immediate 401(K) eligibilityUnwavering support: Exceptional corporate resources and leadershipEqual Opportunity EmployerWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.