Technical Support Engineer III

United States

Full time

R0017222

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

As a member of the Packet Core Network Commissioning team, the Technical Support Engineer III provides advanced technical engineering and support for the IP/MPLS core network. The team is focused on commissioning and implementing new technologies, network architectures, lifecycle solutions, and core network capacity, delivering high-quality and supportable engineering solutions that accelerate the evolution of the network.

The team provides advanced technical and engineering support to Packet Architecture, Packet Engineering, and Reliability Engineering in support of core network commissioning, implementation, network evolution, and lifecycle activities. This role applies advanced IP/MPLS engineering knowledge to commission, implement, validate, troubleshoot, and optimize carrier-class network infrastructure. The role works directly with network equipment and software vendors at the Technical Assistance Center (TAC) level to address complex technical challenges and support the implementation of approved network changes and lifecycle solutions.

The role supports network deployments, migrations, integrations, upgrades, configuration changes, troubleshooting, and special engineering projects while providing the ongoing technical care required to maintain the IP/MPLS core network.

The role also supports the continued evolution of Network as a Service (NaaS) and software-driven network operations through automation, APIs, server and application infrastructure, and integrated engineering workflows.

Responsibilities

• Implement, commission, and validate new technologies, network architectures, IP/MPLS core infrastructure, and network capacity to established engineering standards, delivering reliable and supportable solutions that enable continued network evolution and service growth.

• Provide advanced technical and engineering support to Packet Architecture, Packet Engineering, and Reliability Engineering for network commissioning, implementation, lifecycle activities, and complex engineering initiatives.

• Provide ongoing technical care for the IP/MPLS core network, identifying and addressing conditions that may affect service readiness, capacity, reliability, or service delivery.

• Support network migrations and infrastructure transitions as part of broader core network commissioning and engineering activities.

• Configure, commission, validate, and troubleshoot complex IP/MPLS infrastructure and services, including routing, MPLS transport, Segment Routing over MPLS, LSPs, SDPs, Layer 2/Layer 3 services, resiliency, QoS, and traffic-engineering technologies.

• Develop and execute advanced Methods of Procedure (MOPs), maintain engineering and configuration standards, and create and update technical documentation and network designs.

• Support network software lifecycle activities, including software staging and transfer, validation, installation, upgrades, rollback planning, and troubleshooting on production network infrastructure.

• Support Network as a Service (NaaS) and software-driven network operations through automation, APIs, Linux/server environments, application infrastructure, and engineering tools.

• Diagnose and resolve complex network, hardware, software, configuration, interoperability, and system-level technical challenges encountered during engineering implementation, commissioning, integration, and lifecycle activities, including direct engagement with vendor TAC organizations.

• Provide advanced technical analysis and engineering details in support of root-cause investigations and Reason for Outage (RFO) documentation.

• Perform mandatory after-hours maintenance and network-change activities supporting commissioning, augments, upgrades, and approved network changes, while managing multiple engineering activities and maintaining appropriate task-level tracking and coding.

Qualifications

• Minimum of five (5) years of service-provider networking or equivalent advanced network engineering experience, with strong knowledge of IP/MPLS routing and switching.

• Computer Science, Engineering, Telecommunications, related degree, related military experience, or equivalent practical experience.

• Nokia NRS II, JNCIP, CCNP, or equivalent demonstrated service-provider networking experience.

• Advanced working knowledge of service-provider IP/MPLS networking, with demonstrated experience implementing and troubleshooting routing, MPLS transport, Segment Routing over MPLS, LSPs, SDPs, Layer 2/Layer 3 services, resiliency, QoS, and traffic-engineering technologies in production carrier networks.

• Direct hands-on experience engineering, commissioning, and troubleshooting carrier-class service-provider networks. Experience with Nokia and Juniper routing platforms is preferred; experience with Cisco, Ciena, Adva, or other carrier-grade platforms is also valuable.

• Strong troubleshooting skills with demonstrated ability to isolate complex network, hardware, software, configuration, and interoperability challenges and drive them through resolution, including direct engagement with vendor TAC organizations.

• Experience with network software lifecycle management, including software transfer, installation, upgrades, rollback, and troubleshooting.

• Working knowledge of Linux-based systems and server environments, including common system and troubleshooting utilities.

• Familiarity with Network as a Service (NaaS), network automation, APIs, DevOps tools and practices, and software-driven network operations is preferred.

• Experience supporting server/application stacks used by network engineering and automation platforms is preferred.

• Scripting and automation experience with Bash and Python is strongly preferred.

• Ability to develop, review, and execute advanced Methods of Procedure (MOPs) and use scripts and engineering tools to implement network changes safely.

• Ability to support mandatory after-hours maintenance and network-change activities.

• Excellent written and verbal communication skills, including the ability to communicate complex technical issues across Packet Engineering, Packet Architecture, Reliability Engineering, and vendor support teams.

• Flexible and adaptable in a changing technical and operational environment.

• Strong interpersonal and collaborative skills with the ability to work across technical teams, vendors, leadership, and other stakeholders.

• Excellent judgment and organizational skills, with the ability to manage multiple priorities and meet deadlines.

• Ability to work independently and productively with minimal supervision.

Estimated base pay range for this role is $23.41 - $36.00 USD / hour

Work Authorization Requirement: This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, "Biometric Data"), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1's policies, which can be found here: Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data - including through CLEAR - you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.

Are You Ready to Think Big?

At Zayo, we're ambitious and authentic. Teamwork is how we get things done, whether it's our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment.

Welcome

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.