Office Assistant 1 (Keyboarding)

Position Summary The Office Assistant 1 position will support the registration and scheduling functions of the Registrar’s Office and provide general office support by assisting with walk‑in traffic, phones, and emails. This position will process student forms related to registration, assist with the course build process, and be responsible for TEACH authorizations, student biographical data, and degree conferral checklists. Major Responsibilities Office Support Front desk/office reception, greet and direct students, answer phones, and respond to emails. Interact positively with other office staff, students, faculty, and other visitors to the office. Oversee daily mail operations by efficiently sorting and distributing incoming and outgoing correspondence. Registration & Course Adjustments Manage student registration processes by reviewing and approving alternate registrations, credit overloads, and course withdrawals. Evaluate special enrollment requests, including time conflict overrides, prior felony disclosures, and undergraduate permission to take graduate courses. Records Administration & Student Tracking Maintain student data integrity by updating biographical information, including change of address forms. Track specialized student populations to ensure compliance and support, with a focus on Honors program students and veteran/military‑connected individuals. Academic Scheduling & Graduation Services Maintain accurate semester schedules by updating course sections within the Banner student information system. Facilitate graduation clearance through the processing of degree conferral checklists, enter TEACH authorizations into the database, and update special graduate‑level course approvals. Training Participate in continuing education activities such as computer classes/programs and other relevant professional development. Functional and Supervisory Relationships Reports to the University Registrar. Works closely with all academic departments in the Schools of Education, Arts & Sciences, and Professional Studies, and administrative offices, including Student Accounts and the offices of the Associate Deans Offices. Required Qualifications There is no minimum education or experience requirement for this title. Preferred Qualifications Experience working in a college or university. Experience working in an office environment. Knowledge, Skills & Abilities Effective written and verbal communication skills. Attention to detail, with a focus on accuracy and consistency when processing and reviewing information. Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines. Strong organizational and record‑keeping skills, with the ability to maintain accurate and accessible files. Ability to work independently and as part of a team. Problem‑solving and critical‑thinking skills to identify issues. Proficiency in using Microsoft Office, spreadsheets, and data‑entry systems. EEO Statement The State University of New York at Cortland is an affirmative action / equal employment opportunity / Americans with Disabilities Act employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university. #J-18808-Ljbffr