Commercial Security Systems Service Technician

Commercial Security Systems Service Technician

Northbrook, IL

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.

We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.

Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We're dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.

If you are ready to be exceptional in your chosen career, apply to work with us today!

Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities and more!

This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process.

Job Summary:

LaMarco Systems in Northbrook, IL is seeking an experienced Commercial Security Systems Service Technician responsible for the service, maintenance, troubleshooting, and programming of commercial low-voltage systems. These systems include intrusion alarms, video surveillance, access control, networking, and related security technologies.

The ideal candidate should also have basic knowledge of commercial fire alarm systems and a strong interest and ability to receive additional training and expand their fire alarm expertise.

Essential Duties and Responsibilities:

• Provide technical support to internal and external customers.
• Troubleshoot, service, and resolve issues involving CCTV, access control, card readers, locking hardware, intrusion alarms, servers, software, and system programming.
• Assist with basic fire alarm service and troubleshooting based on current experience and training.
• Participate in ongoing training to develop stronger fire alarm knowledge and technical capabilities.
• Complete all required service documentation accurately and promptly through the company's electronic CRM system.
• Follow the daily service schedule provided by the Service Coordinator or Service Manager using a company-issued mobile device.
• Deliver professional, courteous service and system training to customers.
• Participate in continuous technical and job-related education.
• Maintain accurate records of parts and equipment inventory.
• Operate a company vehicle safely and responsibly.
• Participate in the on-call rotation and work overtime when necessary.
• Follow all applicable safety procedures, industry standards, and company policies.

Required Skills & Qualifications:

• Minimum of two years of experience servicing, troubleshooting, installing, and programming commercial access control, intrusion alarm, and/or IP video surveillance systems.
• Basic knowledge of commercial fire alarm systems.
• Ability and willingness to learn fire alarm installation, service, testing, inspection, troubleshooting, and programming.
• Strong troubleshooting, problem-solving, and diagnostic skills.
• Experience with CCTV, access control, card readers, electronic locking hardware, intrusion alarms, networking, servers, and system programming.
• Manufacturer-specific product knowledge and installation or programming experience with systems such as Bosch, BlueBox, Brivo, Eagle Eye, Exacq, S2, and Schlage Engage is preferred.
• Solid understanding of basic computer networking, hardware, software, and system diagnostics.
• Ability to learn new software, equipment, and technologies quickly.
• Strong communication and customer-service skills.
• Ability to work independently, manage service priorities, and complete documentation on time.
• Ability to meet company driving eligibility requirements, including holding a valid driver's license and maintaining an acceptable motor vehicle record.
• Must possess or qualify for a Permanent Employee Registration Card (PERC) from the State of Illinois.

This pay range reflects the compensation rate Fortis Fire & Safety reasonably expects to pay for this position at the time of posting. Final compensation may vary based on factors such as experience and skillset. This role is also eligible for benefits including medical, dental, vision, 401k match, pet insurance, short term/long term disability, etc...

Compensation Rate

$27 - $33 USD

This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment (PPE) may be required. Some roles may require travel.

Fortis Fire & Safety Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of their jobs. Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing, in accordance with applicable laws.