Tax Support Advisor

Founding Tax Support Advisor for Booming AI Tax Platform

Founded by a CPA and tax firm owner, Juno is a fast-growing AI company solving real problems for tax accounting firms. Our mission is to empower every tax professional with technology that truly understands the job because it's built by someone who's lived it. Trusted by hundreds of firms and growing quickly, we're building tools people rely on every day. If you're excited about using AI to solve real problems and help shape the future of tax, we'd love for you to be part of it.

The Opportunity

As a Tax Support Agent, you'll be a founding member at the intersection of customer care and tax expertise. You will serve as the face of Juno to our customers, representing Juno's reliability, technical excellence, and high standard of service. Your role is critical to ensuring issues are resolved efficiently and that customers have positive, frictionless interactions with our products and team. The ideal candidate is excited about working in a hybrid role (Tuesday–Thursday) in our Philadelphia office (Downtown). The hours for this role are 8 AM – 5 PM Eastern.

Responsibilities

• Serve as the front line for inbound tax support, answering emails and chats from customers who are tax professionals.
• Drive successful ticket outcomes by ensuring fast initial responses and permanent resolutions — the goal is not just speed, but that tickets are solved and don't need to be reopened.
• Verify and understand customer tax document types/purposes and related information as needed to resolve support issues.
• Assist customers in navigating Juno's platform, solving technical and tax workflow problems effectively.
• Proactively identify patterns in customer questions and suggest improvements to the product, processes, and knowledge base.
• Document solutions and processes to support future team scalability.
• Collaborate closely with the Manager of Customer Support, Chief Customer Officer, and other leadership to build systems and culture for Juno.

Required Qualifications

• Enrolled Agent (EA) certification received or in progress.
• 2+ years of experience in a tax preparation environment.
• Working knowledge of federal and state tax preparation, electronic filing, and client data management.
• Excellent written and verbal communication skills; able to distill complex tax concepts for customers.
• Understanding of ticketing and support platforms.
• Adaptability, positivity, and a spirit that's hungry to shape processes in a fast-moving AI environment.

Preferred Qualifications

• Experience creating help documentation or contributing to a knowledge base.
• Genuine empathy and desire to help others in the tax industry.
• Experience with process development in client-facing operations.

Why Juno

• Be a foundational member of an ambitious AI organization with limitless growth potential.
• Collaborate closely with executive leadership and help define a culture of excellence — COO and founding sales team are in the same office!
• Competitive salary.
• Equity for full-time employees.
• Enjoy flexibility and a welcoming work environment in Philadelphia.
• Individual medical, dental, vision coverage.

Commitment to Diversity

Juno embraces all backgrounds and experiences. We're proud to be an equal opportunity employer and encourage candidates of every identity to apply.