Customer Service-Partner Relations

Customer Service - Partner Relations/Transborder

Full-Time, Monday - Friday, 8:00am -6:00pm/ 9:30am-6:00pm

Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our very own employee resorts

R+L Carriers - Women in Trucking

Company Culture

R+L Carriers has immediate openings for a Customer Service Representative for the Partner Relations Department at our Wilmington, OH Service Center. The Customer Service Representative will provide Customer Service to our internal, and external customers. The selected candidate will communicate with our partner carriers daily, and will provide updated tracing information, resolve delivery delays, schedule customer pickups, as well as assisting customers with freight movement across the border, custom clearance inquiries & OSD issues. In addition to performing other related duties that may be assigned by management. The selected candidate will be working in a fast-paced environment that requires strong communication, organization and multi-tasking skills. They will assist customers via telephone/email, completing daily reports using Microsoft Excel/Word. All communication with customers will be updated using internal applications.

Requirements / Qualifications:

• Strong Communication/Telephone Skills
• Motivated
• Computer and keyboard literate
• Data entry skills 30+ WPM
• General office and customer service experience
• Transportation knowledge a plus

Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.

About Us : R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company's growth and success.