Personal Banker

Position Overview Position Overview: At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. As a Regional Banker/Teller within the Retail Branch Banking organization, Lewis‑Alexis Branch office area, you will be based in Toledo, OH. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. Job Description Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Responsibilities Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Work Experience Roles at this level typically do not require a university or college degree, high school diploma, or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education No Degree. Certifications No Required Certification(s). Licenses Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Pay Transparency Base Salary: $33,750.00 – $56,250.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Benefits Medical/prescription drug coverage with Health Savings Account feature Dental and vision plans Employee and spouse/child life insurance Short‑ and long‑term disability protection 401(k) with PNC match Pension and stock purchase plans Dependent care reimbursement account Back‑up child/elder care Adoption, surrogacy and doula reimbursement Educational assistance (select programs fully paid) Robust wellness program with financial incentives Paid time off: maternity/parental leave, holidays, occasional absence, vacation days based on career level Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io with "accommodation request" in the subject line and your contact information. For phone assistance, call View phone number on click.appcast.io and say "Workday". All information discussed will be kept confidential. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA and, for any registered role, SAFE Act and/or FINRA requirements which prohibit hiring individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in hiring practices. #J-18808-Ljbffr