Front Desk Coordinator

Payroll Title: HOSP BLANK AST 3 Department: FACULTY PRACTICE SURGERY Worksite: Jacobs Medical Center Appointment Type: Career Appointment Percent: 100% Union: EX Contract Total Openings: 1 Work Schedule: Days, 8-Hour Shifts, Monday-Friday Posting Number: #139875 Front Desk Coordinator Filing Deadline: Thu 6/11/2026 Job Description Under the direction of the Practice Manager, the Front Desk Coordinator is the first point of contact for patients. The Front Desk Coordinator performs and coordinates front office patient‑centered duties, to include, but not limited to, greeting patients, co‑pay collection, appointment scheduling, authorizations and referrals. The Front Desk Coordinator serves as a resource for patients, physicians, staff, and ambulatory care managers. Other related duties as assigned. Minimum Qualifications A minimum of three (3) years previous related experience including customer service experience. Demonstrated knowledge of third‑party payors including federal, state, and private health plans. Strong problem‑solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met. Proven computer skills and be able to work between multiple systems during calls. Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone. Have excellent communication skills with the ability to communicate clearly both verbally and in writing. Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability. Basic knowledge of Microsoft Applications i.e., Outlook, Word and Excel. Preferred Qualifications One (1) year in a surgery setting. Bilingual in both English and Spanish. EPIC experience. Special Conditions Must be able to work various hours and locations based on business needs. Must be willing to work various hours and locations based on business needs. May be required to float to other sites to provide coverage as needed. Possible overtime. Employment is subject to a criminal background check and pre‑employment physical. Pay Transparency Act Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $27.49 - $34.17 Legal Compliance If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. If applicable, life‑support certifications (BLS, NRP, ACLS, etc.) must include hands‑on practice and in‑person skills assessment; online‑only certification is not acceptable. Equal Opportunity Employer Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti‑Discrimination Policy Abusive Conduct in the Workplace #J-18808-Ljbffr