Full Stack Cloud Engineer

Senior Full-Stack Cloud Engineer

Join the Voice & Chat Automation / Contact Center Delivery group as Senior Full-Stack Engineer. Be part of a team that is working on a major modernization effort, revolving around exciting new technologies, like Google Contact Center AI, UJET, NICE and Pindrop. The Senior Full Stack Developer will be responsible for building platform components for a mission critical Contact Center within KeyBank. We are looking for an experienced Full Stack Engineer to join our development team. In this role, you will be responsible for the overall development and implementation of contact center cloud platform. Your responsibilities will extend from designing system architecture to high-level programming, performance testing, systems integration and working with various stakeholders.

Essential Job Functions:

• Must be comfortable working in an Agile team environment
• Must be able to work with Product Owner, Scrum master and cross functional teams as a product team to achieve single goal
• Must be able to work with different stakeholders to understand the business needs
• Will need to design software system architecture.
• Implement scalable web services, cloud functions, applications, and APIs
• Develop and maintain internal software tools
• Troubleshooting and bug fixing
• Identifying bottlenecks and improving software efficiency
• Collaborating with the cloud team on developing micro-services.

Required Qualifications:

• Typescript /NodeJS web services (REST)
• Front-end development experience with React
• Experience with Google Cloud Platform (GCP) or AWS
• Experience with DevOps tools such as Docker, Kubernetes, Jenkins, etc.