General Manager

General ManagerThe General Manager will oversee all business operations at one or more of our apartment communities, including a Class A or high-rise property. The successful candidate will possess strong interpersonal and resident relations skills, and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.ResponsibilitiesLeads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, and standardsDrive team to achieve performance indicators, offering feedback to underperforming associates, and managing disciplinary actions in collaboration with HRConduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needsMotivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivityComplete annual budgets and ensure adherence to approved budgetsComplete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line itemPromote resident satisfaction and retention by promptly responding to complaints, questions, and requests, and taking appropriate actions to resolve service issuesCollaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standardsProvide excellent customer service while maintaining the highest standards for resident serviceAnalyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goalsFollow eviction procedures, including notice requirements, court representation, and facilitating proceedings as neededManage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationshipDevelop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basisCompile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clientsOversee resident and vendor-related communications, ensuring timely resolution of issuesMonitor property marketing efforts, including reviewing property websites and advertisingEducation and ExperienceBachelor's degree from a four-year college or university, or 1-2 years of relevant experienceFour years in multifamily property management, with at least two years in a Community Manager rolePrior experience at a Class A or High Rise property preferredKnowledge of multifamily property management operations, respective markets, and industry trendsKnowledge of budgeting, financial reporting, and variance analysisSkilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneouslySkilled in Microsoft Office Suite and Property Management Software such as YardiSkilled in Revenue Management Software, including LRO, AIRM, and YieldstarSkilled in leadership, with the ability to lead and develop concierge, maintenance, and leasing teams with a focus on professionalism, discretion, and attention to detailAbility to effectively communicate verbally and in writingAbility to develop solutions and resolve challenges proactivelyAbility to lead, mentor, and develop on-site teamsAbility to manage vendor relationships and negotiate contracts for cost control and operational efficiencyAbility to maintain positive client relationshipsAbility to think strategically and implement business plans that align with financial goals and client expectationsQualificationsPhysical Requirements:May be required to sit for extended periods of time while working at a deskMay be required to climb stairsMust be able to read documents, computer screens and dataMust be able to hear and understand verbal communications in person and over the phone or computerMay occasionally be required to lift or carry items such as files or office supplies weighing up to 20 poundsMust be able to operate a computer, keyboard, mouse and other office equipmentWork Environment:This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elementsThe office is an open setting which may include bright lights, constant noises and distractionsA flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needsThis job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.Company InformationJoin RPM Living and experience exceptional benefits designed to enhance your life.Weekly pay for all associates working onsite at an apartment communityComprehensive healthcare coverage available for all full-time, regular associatesEmployer-paid employee assistance, mental health, and wellness programsAncillary benefits including critical illness, hospital indemnity, and accident insurance401(k) with robust company matchOpportunities for professional development, career growth, and role-based learning plansDiversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)Paid time off plus floating holidays and volunteer daysDiscounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver's license is preferred; candidates without a license will be provided a liability waiver.RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.RPM Living is an Equal Opportunity Employer.If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.