Quality Control Analyst

Description

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.


Summary:

Reviews loan files, system data, and credit reporting for accuracy and compliance; documents and coordinates corrections; conducts post-closing reverifications and credit dispute responses; and reports quality control findings to management.

Education and/or Experience:

• High School Diploma or GED required
• Minimum two years' lending experience required
• Microsoft Applications, including Excel and Word required
• Effective written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to successfully manage multiple tasks and meet tight deadlines

Job Responsibilities:

• Performs a quality inspection of consumer, mortgage and flow program loan files to ensure compliance with established guidelines
• Reviews files to ensure that all loan applications and supporting documents are present, accurate, and complete
• Reviews daily loan file maintenance updates to loan interest rates and loan receivables to ensure accuracy. Logs all errors and ensures that issues are rectified in a timely manner.
• Records all mistakes or omissions; verify all pertinent information in DNA; notifies appropriate staff members of errors or omissions noted
• Reviews daily, weekly and monthly quality control reports to ensure system data is accurate.
• Compiles a monthly report reflecting the number of loans reviewed by branch or mortgage closer detailing all errors or omissions. Distributes monthly reports to appropriate credit union staff
• Performs a post close review of mortgage loans by processing a reverification of the income, employment and asset information, a re-verification of the credit history, a verification of the SSN and a re-verification of appraisal through a third-party vendor.
• Reviews and responds to credit disputes through EOscar system.
• Performs a quarterly credit reporting review to ensure loans are being reported accurately.
• Perform other duties as needed upon request from immediate supervisor

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives.
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $25.50 - $30.50/hr. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.


All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.


To learn more about Teachers and to view a full list of our job opportunities please visit


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