Certified Veterinary Technician Shift Lead

Summary of Job Purpose and Function Banfield aspires to be a practice where, as a team, we make a positive impact on pet health care in hospitals, communities, and the field of veterinary medicine. We believe hiring people with diverse perspectives, ideas, and cultures allows us to deliver the highest quality of preventive care. As a Banfield Certified Veterinary Technician, you will work alongside pet health care industry experts to make a difference in the lives of the pets and clients we serve. You will have the opportunity to utilize your veterinary knowledge, communication skills, and love for pets while defining a clear career path for continued growth and learning. Role Responsibilities Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care, and pet health needs. Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, educating them about their pet’s health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets. Upon approval from supervising veterinarian, perform veterinary technician appointments under the direction and supervision of a veterinarian and in compliance with state law. Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and maximize the veterinarian's productivity while communicating with other associates to maintain patient flow. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by using safe restraining techniques, following standard protocols, and maintaining clean, sterile, and organized treatment areas, exam rooms, and labs. Assist with surgery as applicable. Train and mentor new paraprofessional associates. Conduct quality checks of medical records, go home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients. Utilize technical skills to the fullest within state practice acts regarding the duties of credentialed veterinary technicians. Perform administrative functions as necessary. Leadership Responsibilities Assist Practice Manager in developing an efficient, productive hospital team that provides high‑quality care and service to pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws. Support Practice Manager in hospital labor management. May assist Practice Manager in the selection, training, and day‑to‑day supervision of the paraprofessional team. Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets. Provide effective communication between associates, clients, hospital leadership and Central Team Support. Ensure all hospital associates adhere to Banfield dress and grooming guidelines. Prepare whole team on cases scheduled for the day, assist with any transfers of cases from the previous day or external referrals to provide continuity of care, and triage the treatment board. Assist Practice Manager in identifying potential “bottlenecks” and formulating solutions to remove barriers in medical operations that would impede doctors in providing world‑class preventive care and client service. Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions. Address broken equipment issues and assist in inventory management. Requirements Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT). PREFERRED: Associate’s or Bachelor’s degree from an AVMA accredited veterinary technology program. Commitment Beyond Qualifications Being a veterinary technician requires more than AVMA‑certified credentials. It requires talent, skill, dedication, and a desire for development alongside peers. We seek vet techs who thrive on delivering outstanding client and pet experiences and who adopt our Five Principles—Quality, Responsibility, Mutuality, Efficiency, and Freedom. Benefits Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) with company match Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs) Paid Time Off and Holidays Top‑Tier Mental Health and Well‑Being Resources, including free coaching and counseling Associate Life Insurance (company‑paid) and optional Supplemental Life Insurance Company‑Paid Short‑ and Long‑Term Disability Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Paid Parental Leave for birth and adoption Continuing Education Allowance for Eligible Positions Backup Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Program Voluntary Protection Benefits Legal Plan Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts on products and services Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*). EEO Statement WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS. #J-18808-Ljbffr Medical Management International, Inc.