Customer Service Coordinator

Customer Service CoordinatorLooking for a role where you'll be at the center of operations and make an immediate impact every day? Join a growing, stable organization where you'll work directly with leadership, support multiple departments, and enjoy exceptional benefits from day one.Salary: $65,000 – $75,000 + Overtime EligibleWhy This Opportunity Stands Out:• 100% employer-paid medical coverage from day one for employees and families, plus dental and vision benefits. • Join a well-established 53-year-old company focused on long-term employee retention and continuous improvement.• Gain exposure across Customer Service, Dispatch, Operations, Sales, and Finance, building valuable cross-functional experience.• Work closely with leadership, including the Dispatch Lead and COO, in a highly visible position.• Be part of a business undergoing modernization, including a future ERP system upgrade.• Opportunity to earn overtime in a high-volume, fast-paced environment.• Play a critical role in supporting service operations and driving customer satisfaction.• Collaborative team culture where accountability, communication, and teamwork are highly valued. • Consistent full-time, in-office schedule with stable business demand year-round.• Additional perks include 401(k) with company match, paid holidays, PTO, sick time, and office amenities.Key Responsibilities for the Customer Service Coordinator:• Handle a high volume of inbound customer calls, emails, and service requests. • Coordinate customer communication regarding appointments, service updates, schedule changes, and technician arrivals. • Support the Dispatch team by gathering, documenting, and updating service information. • Maintain accurate records and customer information within company systems. • Assist with follow-ups, problem escalation, and ensuring service requests are completed efficiently. • Collaborate with multiple departments to support daily operations and customer satisfaction.Qualifications for the Customer Service Coordinator:• 2+ years of customer service, call center, administrative support, or service coordination experience preferred. • Experience working in a high-volume customer service environment. • Strong computer skills, including data entry and basic spreadsheet proficiency. • Ability to manage multiple priorities in a fast-paced environment. • Experience supporting dispatch, field service, or operations teams is a plus. • Comfortable learning new systems and technology.