Service Technician - Builder's Wholesale Interiors

Job Description

Job Description

Description:

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement, and installation services for flooring, cabinets, countertops, and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources, and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service, and local expertise that make their teams valued partners nationwide.

JOB SUMMARY

The flooring technician is responsible for installing, repairing, and maintaining various types of flooring materials in residential or commercial settings. Their duties may include measuring and preparing the installation area, removing old flooring, leveling the subfloor, and cutting and fitting the flooring materials. They may also be responsible for applying adhesives, nailing or stapling the flooring, and ensuring proper alignment and finishing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assist Field Team

Service

• Complete assigned service tickets as scheduled
• Report any issues or delays to the Warranty Team

Quality

• Aid in monitoring job quality while completing services
• Address quality concerns and report issues to the Warranty Management team

Job Readiness

• Ensure materials are available to complete tasks, including but not limited to screws, caulk, stock materiel, saw, drill, batteries, and tools. Transition installations/replacement, minor tile replacement/ installation, grout touchups/ maintenance, caulking, cut/tuck/stretch/seam carpet, patch linoleum, hard surface plank replacement/repair
• Tools to be familiar with: wet saw, angle grinder, power stretcher, knee kicker, tape measure, hammer, rubber mallet, chop saw, electric staple gun, straight edge
• Familiar concepts: thin set/ grout applications, carpet installation, trowels, appropriate glue selections/applications  

SUPERVISORY RESPONSIBILITIES This position does not carry out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The additional requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Cultivate and support positive professional relationships with business partners and homeowners
• Regular and reliable attendance
• Must possess and maintain a valid driver’s license
• Attention to detail
• Knowledge of different flooring materials and installation techniques
• Good communication skills
• Must be able to work in a team environment
• Stay updated with industry standards and safety regulations

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position may require heavy lifting up to 30 pounds, exposure to temperature extremes, prolonged standing, or travel. Must possess the ability to stand for long periods of time; to reach with hands and arms; to move from project to project; to sit, stoop, kneel and crouch; to see well enough to discern differences in quality work.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Loud working conditions
• Field environment 
• May require working in hot or cold temperatures

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email View email address on ziprecruiter.com. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.