Springs Restaurant Food Server Carter - Wabeno, WI

Server Position

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server's primary objective is to show our guests such a marvelous time, they will want to return again and again.

Principle duties and responsibilities include:

• Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them.
• Inform guests of specials and menu changes, making recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Understand the various food and beverage products, be able to fill and deliver orders, which may include specialty drinks and food items, use the appropriate garnishes and service ware.
• Take food and beverage orders from guests and enter orders in our point-of-sale system.
• Deliver food and beverages from kitchen and bar to guests in a timely manner.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food/beverage and service. Respond promptly and courteously to any requests.
• Clear table of used service ware as guest allows throughout the duration of their meal.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
• Thank guests for their visit and invite them to return.
• Clean and reset tables for next guest.
• Perform side work at the start and end of each shift as required by service station assignment and established guidelines (i.e. cleaning and stocking).
• Accurately maintain a cash bank through correct pricing of products and cash handling, while following cash handling procedures.
• Banquet room set up, serving meals and beverages, and clean-up of banquet room.
• Maintain a clean and organized work service area.
• Assist guests and team members as needed to ensure the smooth and efficient operation of the restaurant/banquet as directed by the manager or immediate supervisor.
• Be compliant with all local, state and federal regulations and Tribal MICS.
• Follow all company and departmental policies and procedures.
• Report all equipment problems and maintenance issues to F&B Manager/Supervisor.
• Attend meetings and training sessions as required.
• Participate in all other duties as requested by the F&B Director, Manager or Supervisor.

Job qualifications include:

• High school diploma or equivalent is preferred.
• Basic computer experience is preferred.
• Accurate cash handling experience and good mathematical skills are required.
• Must have or be willing to obtain food safety and sanitation certificate.
• Ability to uphold complete confidentiality is required.
• Must work well with people; possess excellent customer service skills and sensitivity to diverse cultures.
• Must possess strong oral and written communications skills.
• Ability to maintain a professional demeanor in stressful situations is necessary.
• Must be dependable.

Disclaimer: This job description describes the general nature and level of work performed by the team member assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. This team member may be required to perform other job-related duties as requested by their supervisor(s). All requirements are subject to change over time and to possible modification to reasonably accommodate individuals with a disability.

Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.