Automotive Service Advisor Writer

Job Description

Job Description

AUTOMOTIVE SERVICE ADVISOR

We are seeking an experienced, motivated Automotive Service Advisor to join our growing dealership team. The ideal candidate is customer-focused, organized, professional, and experienced in a fast-paced automotive service environment.

As a Service Advisor, you will be the primary point of contact between our customers and the Service Department. You will be responsible for providing an exceptional customer experience while effectively communicating vehicle maintenance and repair needs.

RESPONSIBILITIES

• Greet customers promptly and professionally upon arrival.
• Listen to customer concerns and accurately document vehicle symptoms and service requests.
• Prepare repair orders and obtain appropriate customer authorizations.
• Review recommended maintenance and repair needs with customers.
• Provide clear estimates for service, repairs, parts, and expected completion times.
• Maintain consistent communication with customers regarding the status of their vehicles.
• Work closely with technicians, parts personnel, and management to ensure repairs are completed accurately and efficiently.
• Follow up on declined services and recommended maintenance opportunities.
• Ensure repair orders are properly documented and completed before customer delivery.
• Review completed repairs and charges with customers at vehicle pickup.
• Maintain strong CSI/customer satisfaction results.
• Build lasting customer relationships that encourage repeat and referral business.
• Maintain knowledge of manufacturer maintenance requirements, recalls, warranty procedures, and dealership service processes.
• Follow all dealership policies, procedures, and customer service standards.

QUALIFICATIONS

• Previous Automotive Service Advisor experience preferred .
• Dealership experience is strongly preferred.
• Excellent communication and customer service skills.
• Strong sales and relationship-building abilities.
• Ability to explain technical information clearly and professionally.
• Strong organizational and time-management skills.
• Ability to manage multiple customers and repair orders in a busy service environment.
• Comfortable working with dealership computer systems and service scheduling software.
• Valid driver's license and acceptable driving record.
• Professional appearance and positive attitude.
• Dependable, punctual, and team-oriented.