Help Desk Supervisor - TS/SCI w/Poly

Responsibilities for this Position

Location: USA MD Annapolis Junction
Full Part/Time: Full time
Job Req: RQ221542

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
Technical Support Services

Job Qualifications:

Skills:
Collaboration, Planning Ability, Prioritization, Prioritization of Tasks, Staffing
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
No

Job Description:

HELP DESK SUPERVISOR

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

Handling GDIT personnel issues as they arise.

Conducting Quarterly and Monthly Reviews

Conducting Annual Reviews and Merit Increase notifications

Actively participate in determining and launching tier 1 Goals

Conducting Onboarding Check-ins (months: 2, 3, 4, 5, 6)

Completing weekly GDIT timecard submissions and audits

Ensuring needed corrections and updates are applied when needed

Ensuring all team/shifts have pertinent information regarding both GDIT policies and Tier 1 policies.

Ensuring coverage and maintaining Monthly Calendars (including Weekend & Holiday). When coverage is not available, providing direct coverage.

Performing initial candidate interviews for both GDIT and Subcontractor technician positions.

Perform initial candidate interview for technicians applying for team lead and trainer positions when/if applicable.

Resolving higher level customer issues (including We Care items) and addressing any staff training issues that arise from these incidents.

Monitoring and responding to low side Supervisor email for UWE team email, issues and user account issues.

Approving Overtime (updating schedule and acknowledging email requests) when appliable.

Research high level issues for Tier 1 OneNote submissions and /or to address system issues.

Apply needed updates to:

• Tier 1 Organizational Chart
• Seating Chart
• Schedules
• ARS Groups
• SupportIT Groups
• Alert Roster

Ensuring that submitted system's renewals are updated correctly. Confirm with Team Leads monthly and address any non-syncing issues.

Collect and report CWIP materials in order to obtain CWIP compliance for trainees and staff. Includes:

• OJE Forms
• 8570 Certificates
• MS 100 OS Certificates

Ensuring System error and updates are handling in at timely manner for all desk in 109 and Texas location.

Ensuring that all assigned teams are claiming assets accordingly.

Monthly updating of the Morale Board and the Safety Board (when needed).

Wiping screen for Call boards when uncleared visitors access 109.

Delegate tasks to/for Team Leads.

Participate in communications with AM desk, Tier 2 Leads, Accounts Team, Telephony, SNOW, etc.

Lead collaborations with other teams on the contract to help improve workflow processes.

Updating Restricted Access Group for Trainers.

Generate Blue Survey Dashboard Reports

Generate & distribute Productivity Reports

Ensuring that assigned Team Leads are performing necessary duties such as ticket audits, and VTB updates to employee records, and other duties.

Reviewing Tier 1 ticket submissions for accuracy and address patterns of issues when needed.

Other special projects as assigned.

WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Supervisor must have:
Education: Bachelor of Arts/Bachelor of Science
Experience: 5+ years of related experience
Security clearance level: TS/SCI w/Poly
US citizenship required

Location: Annapolis Junction, MD

Shift: Monday - Friday Days

Required: CompTIA Security+ certification is required within 3 months of start date

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#MD_2026Alumni

The likely salary range for this position is $107,744 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

PI285032559

HELP DESK SUPERVISOR


Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.


MEANINGFUL WORK AND PERSONAL IMPACT


Handling GDIT personnel issues as they arise.


Conducting Quarterly and Monthly Reviews


Conducting Annual Reviews and Merit Increase notifications


Actively participate in determining and launching tier 1 Goals


Conducting Onboarding Check-ins (months: 2, 3, 4, 5, 6)


Completing weekly GDIT timecard submissions and audits


Ensuring needed corrections and updates are applied when needed


Ensuring all team/shifts have pertinent information regarding both GDIT policies and Tier 1 policies.


Ensuring coverage and maintaining Monthly Calendars (including Weekend & Holiday). When coverage is not available, providing direct coverage.


Performing initial candidate interviews for both GDIT and Subcontractor technician positions.


Perform initial candidate interview for technicians applying for team lead and trainer positions when/if applicable.


Resolving higher level customer issues (including We Care items) and addressing any staff training issues that arise from these incidents.


Monitoring and responding to low side Supervisor email for UWE team email, issues and user account issues.


Approving Overtime (updating schedule and acknowledging email requests) when appliable.


Research high level issues for Tier 1 OneNote submissions and /or to address system issues.


Apply needed updates to:

• Tier 1 Organizational Chart
• Seating Chart
• Schedules
• ARS Groups
• SupportIT Groups
• Alert Roster

Ensuring that submitted system's renewals are updated correctly. Confirm with Team Leads monthly and address any non-syncing issues.


Collect and report CWIP materials in order to obtain CWIP compliance for trainees and staff. Includes:

• OJE Forms
• 8570 Certificates
• MS 100 OS Certificates

Ensuring System error and updates are handling in at timely manner for all desk in 109 and Texas location.


Ensuring that all assigned teams are claiming assets accordingly.


Monthly updating of the Morale Board and the Safety Board (when needed).


Wiping screen for Call boards when uncleared visitors access 109.


Delegate tasks to/for Team Leads.


Participate in communications with AM desk, Tier 2 Leads, Accounts Team, Telephony, SNOW, etc.


Lead collaborations with other teams on the contract to help improve workflow processes.


Updating Restricted Access Group for Trainers.


Generate Blue Survey Dashboard Reports


Generate & distribute Productivity Reports


Ensuring that assigned Team Leads are performing necessary duties such as ticket audits, and VTB updates to employee records, and other duties.


Reviewing Tier 1 ticket submissions for accuracy and address patterns of issues when needed.


Other special projects as assigned.


WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Supervisor must have:
Education: Bachelor of Arts/Bachelor of Science
Experience: 5+ years of related experience
Security clearance level: TS/SCI w/Poly
US citizenship required


Location: Annapolis Junction, MD


Shift: Monday - Friday Days


Required: CompTIA Security+ certification is required within 3 months of start date


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace


OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.