Customer Care Coordinator

Job Description

Job Description

Customer Care Coordinator - HVACPro-Tech Air Conditioning and HeatingSanta Fe, NM Are you a highly organized, customer-focused professional who thrives in a fast-paced environment and loves keeping things running smoothly?Pro-Tech Air Conditioning and Heating is hiring a Customer Care Coordinator who will play a critical role supporting our technicians and delivering exceptional service to our customers every day. This is a great opportunity for someone with strong dispatching or customer service experience who wants a stable, Monday-Friday office role with competitive pay and real impact.What You'll Earn$20.00 to $26.00 per hour, depending on your experienceHealth benefits, paid holidays, and paid vacationA supportive, locally owned company that values your contributionsSchedule Monday - Friday, 7:30 AM - 4:30 PM (Some overtime may be required during peak seasons)What You'll DoManage daily technician schedules and dispatch them efficiently as service calls are completedSet appointments, schedule return visits, and coordinate with customersProvide excellent front-line support - answering questions, addressing concerns, and ensuring every customer feels taken care ofMaintain accurate customer records and data in our systemWork closely with technicians and managers to keep operations running smoothlyUse your problem-solving skills to handle multiple priorities in a fast-paced environmentWhat You Need3+ years of dispatching or customer service experienceStrong verbal and written communication skillsExcellent data entry and computer skills (Word, Excel, Outlook)Ability to multi-task and stay highly organized while working independentlyGeographical knowledge of the Santa Fe service area or strong map-reading skillsProfessional phone presence and ability to operate a multi-line systemMechanical aptitude or HVAC industry knowledge (preferred)Experience with dispatch software (FieldEdge is a big plus)Bilingual (English/Spanish) is a plus but not requiredIf you're a reliable, detail-oriented team player who wants a Monday-Friday role where your organizational skills and customer service make a real difference every day, this is the perfect opportunity for you.Apply today - we're ready to talk with motivated candidates who want to grow with a trusted local company.NO PHONE CALLS OR IN-OFFICE INQUIRIES. All candidates must apply online.Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.