Personal Banker II

Location: San Juan Department: Branch Operations Status: Full-Time, Non-Exempt We have an exciting opportunity for a Personal Banker II at the Palmview Banking Center . Whether you are continuing your banking career or ready to take the next step in customer service and relationship banking, this role offers the chance to build meaningful customer connections, strengthen your banking knowledge, and be part of a team that supports one another. What It's Like to Work at Rio Bank At Rio Bank, we believe great service starts with a strong team. Our employees support one another, take pride in their work, and genuinely care about the customers they serve. You will work in an environment where people are approachable, teamwork comes naturally, and your contributions are valued. Whether you are helping a customer open an account, answering questions, or supporting the banking center during a busy day, you will have the guidance and support you need to succeed. About the Role As a Personal Banker II, you will be a trusted resource for customers as they manage everyday banking needs and make important financial decisions. You will help customers open and maintain accounts, complete transactions, understand available banking solutions, and feel confident in their relationship with Rio Bank. This role is a great opportunity to build on your banking experience, strengthen your customer service and relationship-building skills, and grow within a community-focused organization that values accuracy, teamwork, and personal service. What You'll Do Build relationships with customers by identifying financial needs and recommending appropriate banking products and services Open and maintain consumer and business deposit accounts, including checking, savings, certificates of deposit, and related account services Accurately process retail and commercial transactions, including deposits, withdrawals, transfers, payments, and check cashing Educate customers on digital banking tools, account features, and available services to support and enhance customer experience Maintain accurate documentation and follow applicable banking regulations, security procedures, and internal policies Resolve routine customer questions and concerns professionally, escalating matters when appropriate Partner with team members and other departments to support branch goals and provide consistent service Maintain reliability, punctuality, and professionalism in daily responsibilities A Day in the Life of a Personal Banker II Your day may begin by preparing for customer appointments, reviewing account needs, or getting ready to assist customers at the banking center. Throughout the day, you may open accounts, process transactions, answer questions, and help customers understand the banking tools and services available to them. You will work closely with your team, support branch operations, and take pride in delivering accurate, dependable service. Each day brings variety, along with opportunities to learn, solve problems, and build trust with the customers you serve. What Success Looks Like You will be successful in this role when you create a positive customer experience, complete work accurately, and contribute to a team environment where people can count on one another. Create a welcoming and positive experience for every customer Build trust through helpful conversations, follow-through, and dependable service Process transactions, account documentation, and operational tasks accurately Work collaboratively with your team to support customers and keep the banking center running smoothly Show professionalism, attention to detail, sound judgment, and a willingness to keep learning Work Schedule Monday - Friday, 7:45 a.m. to 6:15 p.m. (hours vary) What We’re Looking For Required High school diploma or GED One (1) or more years of customer service, sales, or banking experience, preferably in a financial institution One (1) or more years of cash handling experience, preferably in a financial institution Strong communication, interpersonal, and customer service skills Strong attention to detail, problem-solving skills, and organizational abilities Ability to work effectively in a team environment and manage multiple priorities Ability to make sound decisions under pressure while maintaining professionalism Preferred Some college coursework or additional banking-related training Knowledge of banking rules, regulations, products, and services Bilingual abilities to support a diverse customer base Why This Role Matters Personal Banker II team members help customers feel welcomed, informed, and supported. By combining service, accuracy, and relationship-building, this role helps create the dependable banking experience customers expect from Rio Bank. What You'll Gain at Rio Bank At Rio Bank, we are committed to supporting your success both professionally and personally. When you join our team, you can expect: Paid time off and paid holidays Medical, dental, and vision insurance 401(k) plan with company match Ongoing training and opportunities to grow your career A supportive, team-oriented work environment Opportunities to give back through community involvement Equal Opportunity Employer Rio Bank is an equal opportunity employer. We welcome and encourage applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities. This posting is intended to provide a general overview of the role. Responsibilities may evolve based on business needs. Employment with Rio Bank remains at-will. Rio Bank is an equal opportunity employer and is committed to providing equal employment opportunity for all persons regardless of race, religion, color, sex, national origin, age, disability, veteran status or any other legally protected status. Reasonable accommodations for an individual’s disabilities will be made for qualified applicants who are able to successfully perform the essential functions of the job with or without reasonable accommodation. #J-18808-Ljbffr