Level 2 Desktop Technician

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Our client is currently seeking a qualified Level 2 Desktop Technician to join their team onsite in Woburn MAand provide end-user support. The technician will serve as the primary local technical resource supporting end users desktop systems mobile devices manufacturing-connected technology printers scanners and site infrastructure initiatives.

Duties and Responsibilities:

End User Support

• Provide onsite deskside support for hardware software and connectivity issues affecting desktops laptops workstations and mobile devices.

• Troubleshoot and resolve Windows operating system application and peripheral device issues.

• Deliver Microsoft 365 and business productivity application support.

• Assist end users with account access device setup and day-to-day technical support needs.

• Provide VIP and executive-level technical support as required.

Device Deployment & Lifecycle Management

• Image configure deploy and replace desktops laptops tablets and mobile devices.

• Perform hardware upgrades break/fix repairs and warranty coordination activities.

• Execute device refreshes migrations and asset lifecycle management processes.

• Maintain accurate asset inventory records and tracking documentation.

• Support device patching compliance and security requirements in accordance with customer standards.

Site Technology Support

• Support printers label printers handheld scanners RF devices and other workplace technology.

• Troubleshoot manufacturing and operational endpoint devices as well as site-specific technologies.

• Assist with laboratory systems virtual machine environments and operational technology (OT) systems as directed.

• Set up maintain and support conference rooms audio/visual equipment and collaboration technologies.

Infrastructure & Smart Hands Support

• Provide onsite smart hands support for infrastructure and network teams.

• Assist with network hardware activities including switches wireless access points UPS systems and related equipment following established procedures.

• Support cabling rack installations and technology deployment projects.

• Participate in site moves adds changes and infrastructure upgrade initiatives.

• Coordinate with remote engineering and support teams during maintenance troubleshooting and project activities.

Service Delivery & Operational Excellence

• Manage incidents service requests and work orders through ServiceNow or approved ticketing systems.

• Meet established service level agreements (SLAs) and maintain accurate ticket documentation.

• Communicate effectively with end users site leadership and cross-functional support teams.

• Identify recurring issues and recommend process improvement opportunities.

• Ensure compliance with customer security safety and operational policies and standards.

Skills and Qualifications :

Required Qualifications

• 3 years of experience providing desktop deskside field or end-user technical support.

• Strong working knowledge of Windows 10 and Windows 11 operating systems.

• Experience supporting Microsoft Office and Microsoft 365 applications.

• Proficiency with ServiceNow or similar IT service management (ITSM) and ticketing platforms.

• Understanding of TCP/IP networking fundamentals and basic network troubleshooting.

• Experience supporting printers scanners peripheral devices and mobile technologies.

• Strong problem-solving troubleshooting and analytical skills.

• Excellent customer service communication and interpersonal skills.

• Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing or production environment.

Preferred Qualifications

• Experience supporting technology in manufacturing industrial or distribution environments.

• Hands-on experience with Zebra or other enterprise label printing solutions.

• Familiarity with network infrastructure components including switches wireless access points and related hardware.

• Experience providing Smart Hands support for network server and infrastructure teams.

• Knowledge of asset management inventory tracking and hardware lifecycle programs.

• Industry certifications such as CompTIA A Network Microsoft Fundamentals or equivalent technical certifications.

• Experience supporting endpoint deployment device imaging and hardware refresh initiatives.
  

Wage Range :
The hourly rate for this position is between $22.50 - $30.00 per hour unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.

Benefits :
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits subject to applicable eligibility requirements: medical insurance dental insurance vision insurance life insurance AD&D insurance disability plans Employee Assistance Program paid holidays (up to 6 days annually) paid time off (minimum of 10 days annually) paid parental leave (minimum of 10 days annually) 401(k) FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.

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Equal Employment Opportunity : CompucomStaffing a division of CompuCom Systems Inc. is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information visit .

Work Authorization : Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage : Please note artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants : TO THE EXTENT REQUIRED BY APPLICABLE LAW THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents : PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE .

We will consider for employment all qualified applicants including those with criminal histories arrest and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants : UNDER MARYLAND LAW AN EMPLOYER MAY NOT REQUIRE OR DEMAND AS A CONDITION OF EMPLOYMENT PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants : IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants : THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND AND IS THEREFORE COVERED BY THE STATES WORKERS COMPENSATION LAW.

On-Camera Video Interview Notice:

Candidates selected to interview must participate in live on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

Required Experience:

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