E-Commerce Operations Specialist

E-Commerce Operations Specialist

The E-Commerce Operations Specialist supports the day-to-day operation of the company's e-commerce business by managing order flow, customer support activities, subscription programs, and operational issue resolution. This role monitors platform performance, supports cross-functional problem solving, and helps ensure a positive customer experience across all online sales channels.

This position will be primarily responsible for:

• Managing daily e-commerce operations, including order processing, customer inquiries, cancellations, payment exceptions, and fulfillment follow-up.
• Monitoring order, shipping, inventory, and fulfillment issues and taking action to minimize disruptions to the customer experience.
• Resolving customer issues related to orders, deliveries, product quality, subscriptions, billing, and website functionality.
• Monitoring customer reviews, questions, complaints, and feedback and identifying trends or opportunities for improvement.
• Administering subscription programs, including enrollments, account changes, cancellations, billing exceptions, and customer support requests.
• Partnering with internal departments and external platform providers to resolve operational, fulfillment, billing, and system-related issues.
• Monitoring e-commerce platform performance and system integrations to ensure accurate processing of orders, payments, subscriptions, inventory, and customer data.
• Preparing operational reports and summaries related to order activity, customer feedback, subscription performance, fulfillment issues, and system exceptions.
• Performing other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in business, Communications, E-Commerce, Marketing, or related field; or equivalent combination of education and experience.
• Two or more years of experience in e-commerce operations, customer service, order management, subscription support, or online retail operations.
• Experience using e-commerce platforms, order management systems, subscription tools, customer service systems, or related back-end business systems.
• Strong attention to detail, follow-through, problem-solving ability, and written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment.

Preferred Qualifications:

• Experience with Shopify, Amazon Seller Central, Walmart Marketplace, or similar e-commerce platforms.
• Knowledge of customer service workflows, e-commerce order flow, subscription management, and operational issue resolution.
• Experience with Excel, Google Analytics, or similar operational reporting tools.
• Experience in food manufacturing, consumer packaged goods, or agricultural products.

Physical Requirements:

Rare lifting, carrying, pushing, and/or pulling; rare stooping, kneeling, crouching, and/or crawling; and frequent fine finger dexterity. Generally, the job requires the following percentages of time committed to physical activity: 50% or more sitting, 25% or less walking, and 50% or less standing. The job is performed under moderate temperature variations and in an office environment. Unrestricted visual and audio abilities are required for the safety of all employees. The ability to lift up to 35 lbs. is required.

Wellbeing:

In addition to our solid track record as a stable, growing employer, we offer a variety of different benefits

• Physical Wellness – Medical plan options, Dental, Vision.
• Social Wellness – Paid Time Off, Company Holidays, Federal and State Leave of Absences.
• Development Wellness – Recognition, Development Training Programs, Succession Planning, Tuition Reimbursement.
• Emotional Wellness – Employee Assistance Program, People Operations Department – Open Door Policy.
• Financial Wellness – Competitive Salary, Performance based bonus, 401k Program, Life Insurance.
• Nutrition Wellness – Access to best-in-class tomato sauce and olive oil products.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.