Data Analyst

Position: Data Analyst

Location: Charlotte, NC

• 4x/week onsite

Contract Length: Through EOY

Top Requirements:

1. SQL
2. Python programming language Pandas
3. PowerBI
4. Tableau

Plusses

1. IVR experience

Day to Day Responsibilities/project specifics: The role is within a customer experience team - the team advocates for the customer as related to call center practices. The company is utilizing IVR (interactive voice recognition) to improve their capabilities in predictive calling by making more information available to agents prior to the customer being on the line. Goals are to improve the customer experience in terms of call duration, resolution, etc. This data analyst will be responsible for extracting data utilizing SQL and Pandas (Python programming language) from Exadata to help tell the story of the how their new call center AI technology is performing. This will include responding to ad hoc requests and helping another DA with finding the right data source, pulling the data needed, and building dashboards in Tableau and Power BI. The person should be comfortable discussing with stakeholders including the business and AI bot owners to best respond to requests.

Required Skills : Top Requirements: 1. SQL 2. Python programming language Pandas 3. PowerBI 4. Tableau Plusses: IVR experience

Basic Qualification :

Additional Skills :


4x a week on-site, 1x work from home day


Background Check : Yes


Drug Screen : No


Notes :
Selling points for candidate :4x a week on-site, 1x work from home day
Project Verification Info :"The information provided below is for Apex Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Apex Systems Vendor Management. MSA: Blanket Approval Received Client Letter: Will Provide"
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :Yes
Candidate must be authorized to work without sponsorship ::No
Interview times set :Yes
Type of project :
Master Job Title :
Branch Code :