Service Advisor

Mercedes-Benz Service AdvisorMercedes-Benz of Gilbert is an independently owned and operated dealership serving the Gilbert area. With our state of the art facility we need motivated and driven individuals to join our team!What We Offer:New state of the art facilityPaid TrainingBenefitsPromotes from withinAs a Mercedes-Benz Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability. Responsibilities will include:Making appointments, processing repair orders, quotes and invoicesProviding customer support via phone and face-to-face at the dealershipQualifying customer problems and logging them for technicians to reviewEnsuring customer approval for all remedial work to be carried outPromoting our range of vehicle parts and accessoriesInternal coordination of service work to adhere to commitments made to customersEstimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicleAbout you: Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for the Mercedes-Benz brand. Specific skills required:Prior experience as a service advisor or service writer requiredCandidates MUST possess above-average phone and communication skillsMust bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on Mercedes-Benz products and servicesExcellent follow-up and follow-through skills to ensure client satisfactionMust have the ability to communicate technical information in non-technical terms to clientsAbility to evolve and adapt to changing business needs