Customer Experience Supervisor
$17.5 - $22.5 per hourValor Home
Job Description
Job Description
Valor Home is a veteran-owned company built on discipline, integrity, accountability, and service.
We proudly support veterans through our nonprofit, Operation Raise the Roof, and believe the leadership, work ethic, and mission-first mindset developed through military service align well with our culture.
If you're a military veteran—or someone who thrives in a structured, high-accountability environment—we'd love to meet you.
About the Role
This is not a traditional customer service position.
This is a revenue-generating role responsible for converting homeowner inquiries into qualified appointments for our sales team.
You'll be the first impression of Valor Home. Every call, text, and email is an opportunity to earn a homeowner's trust and help grow the business.
Success is measured by results.
Compensation consists of base hourly pay of $17.50 to $22.50 per hour (based on experience) plus commission on revenue derived from the appointments that you set.
What You'll Be Responsible For
- Respond to all inbound homeowner inquiries quickly and professionally.
- Convert qualified leads into scheduled appointments.
- Follow up persistently using phone, text, email, and CRM workflows.
- Build trust with homeowners and create an outstanding first impression.
- Manage every lead inside Improveit360 and Hatch.
- Execute consistent follow-up until every opportunity has been fully worked.
- Coordinate schedules with the sales team.
- Re-engage older leads and maximize every marketing opportunity.
What Success Looks Like
We're looking for someone who is competitive, disciplined, and driven by measurable results.
Performance is measured by:
- Lead-to-Appointment Conversion (Goal: 55%+)
- Speed-to-Lead
- Contact Rate
- Follow-Up Compliance
- CRM Accuracy
- Appointment Confirmation Rate
- Customer Satisfaction
What We're Looking For
The ideal candidate demonstrates:
- Self-discipline and personal accountability
- Strong communication skills
- Confidence on the phone
- Excellent organization and follow-through
- Ability to perform under pressure
- Competitive mindset
- Attention to detail
- Desire to continuously improve
Military service, law enforcement, first responder, or other mission-driven leadership experience is highly valued but not required. Veterans are strongly encouraged to apply.
Company Description
As a company, we are entrusted to provide our expertise and renowned service to the Department of Veterans Affairs, Smithsonian, Department of Navy, Department of Interiors as well as other Government and Private sector entities in addition to our thousands of Residential Clients yearly. We are a dedicated and professional organization with a commitment to excellent work and unmatched customer service.
Company Description
As a company, we are entrusted to provide our expertise and renowned service to the Department of Veterans Affairs, Smithsonian, Department of Navy, Department of Interiors as well as other Government and Private sector entities in addition to our thousands of Residential Clients yearly. We are a dedicated and professional organization with a commitment to excellent work and unmatched customer service.
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