Desktop Support Technician_Houston

Red Knight Solutions is currently seeking a Desktop Support Specialist in Houston, TX. This is a long-term potential CTH opportunity. The pay will be $20.00(W2) . The conversion is typically around 6 months. Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. Desktop Support Responsibilities : Provide support to client-identified VIPs Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities. 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair Understands and follows all documented service operations policies and procedures. Requirements: Maintain all required OEM Certifications as directed by Management 3+ years experience relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired #J-18808-Ljbffr Gr8ttek, LLC