Logistics Coordinator

Collette Is seeking a Logistics Coordinator to join our team. This is a hybrid role based at our headquarters in Pawtucket, RI.


About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here.


Job Summary:

The Logistics Coordinator is responsible for the coordination of all ground transportation, domestic and/or international, for assigned area. Research transportation options and select vendors based on contract, price, and flight schedules with the goal of contributing to the financial stability of the organization and maximizing the best possible guest experience.


Primary Functions:

• Builds strong vendor and internal relationships through regular interaction and communication pertaining to the provision of transportation services.
• Organize transportation service components to include service requests, cancellations, and vendor confirmation.
• Complete all transportation audits and reporting in compliance with set department goals.
• Resolves guest service challenges related to delays, mechanical challenges, or emergencies; Determines best action for service recovery with optimum turnaround times and limited guest impact.
• Contribute to overall team objectives and performance efforts with regular participation in team meetings and activities. Participate in learning opportunities designed to enhance knowledge, skill, personal growth, and development.
• Performs other functions as assigned

Knowledge and Skills:

• Proactive, positive, and professional approach and demeanor to their work with the ability to work well under pressure
• Collaborates well with others and fosters a cooperative work environment
• Initiates self-development
• Ability to effectively create and communicate through all means of communication
• Must be flexible to ever-changing travel industry and educated in current events worldwide
• Ability to work flexible shifts, including weekend, night, and holiday coverage to meet business need
• Ability to plan, organize, and schedule work assignments to optimize productivity
• Demonstrate the ability to multi-task and complete tasks thoroughly and accurately
• Demonstrates skill in customer service
• Proficient computer skills in Microsoft applications
• Embraces a mindset of curiosity and continuous learning, actively exploring and leveraging AI and other emerging technologies to improve processes, elevate content, and drive efficiency across the organization
• Ability to problem solve
• Contribute to the financial stability of the organization through sound decision making
• Bachelor's degree preferred
• One year experience required

Compensation & Benefits

We believe in taking care of our team-inside and outside of work.

The pay range for this position is 17.50 - 20.00 per hour.

What We Offer:

• Health & Wellness: Medical, Dental, and Vision coverage-plus a Peloton One Membership to keep you moving

• Time Off: Generous PTO, paid holidays, and your birthday!

• Volunteer Time: Paid hours to give back to causes you care about

• Financial Security: 401(k) with company match

• Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program

• Career Growth: Tuition reimbursement to help you level up your skills

• Exclusive travel discounts, incentives and more!!