Clinical Applications Specialist

LENSAR ® , Inc., is committed to revolutionizing refractive eye surgery. As a global leader in robotic laser cataract surgery, our success depends on talented and motivated individuals who share our passion for making a difference in patients’ lives.

We pride ourselves on having a highly collaborative, innovative environment where initiatives and teamwork are valued and individual efforts are recognized.

Benefits offered to LENSAR team members include:

• Competitive compensation packages
• Employee Stock Purchase Plan (ESPP) and other company equity programs
• Employer-sponsored comprehensive health plans - medical/dental/vision
• Company matched 401(K) plan with immediate vesting
• Employer-paid disability insurance
• Voluntary life insurance
• Paid time off program
• Company-wide paid shutdown during the holidays
• Employee assistance program
• Company team building events and social outings
• Complimentary coffee, soda, water and juice in the breakroom

If you are looking for a career that enables you to pursue both professional and personal goals, we invite you to consider a career at LENSAR, Inc.

LENSAR, Inc. is a drug-free workplace and is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, sexual orientation, color, age, gender, religion, disability, national origin, marital status, genetics, veteran status, or any other characteristic protected under the law.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact LENSAR Human Resources at View phone number on click.appcast.io.

Successful completion of a background screening will be required as a condition of hire.
LENSAR participates in E-Verify.

Position: Clinical Applications Specialist

Location: White Plains, NY

Job Id: 919

# of Openings: 1

*LENSAR currently has one Clinical Applications Specialist opportunity available that's posted in New Jersey, New York, and Virginia.*

Company Overview

LENSAR, Inc. is the leader in advanced robotic laser technology for refractive cataract surgery. LENSAR's laser systems offer cataract surgeons superior precision and accuracy, while optimizing overall visual outcomes. Our mission is to take the time to understand the needs of surgeons and their patients so that we can innovate our technology to ensure we meet their dynamic needs.

Interested in starting a career at LENSAR?

As a global leader in next generation robotic laser for cataract surgery, our success depends on talented and motivated individuals who share our passion for making a difference in patients’ lives. We pride ourselves on having a highly collaborative, innovative environment where initiatives and teamwork are valued, and individual efforts are recognized. Together we are one team one vision.

POSITION SUMMARY

Clinical Application Specialist’s primary responsibility is to provide training and ensure clinical competency on the LENSAR Laser System to certify surgeons and system operators in accordance to regulatory approvals. The Clinical Application Specialist will be field based and will require frequent travel to provide this education. Training may be provided at the location of the system and/or in house as needed. The position requires that sites in regional territory are provided ongoing support and monitoring. Participation at LENSAR tradeshows, wet labs and events both on and off site will also be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Train and educate physicians, clinicians, technicians, as well as internal customers (Sales, Field Service and Distributors, etc.) on the proper technique and use of the LENSAR Laser System.
• Maintain quarterly physician contact in person, via phone or remote technology in assigned sites to ensure proper system utilization and assist with outcome optimization, training updates and customer retention.
• Ensure surgeons, laser technicians, and the patients’ satisfaction of ease of surgical operation with LENSAR technology in assigned sites in an effort to improve procedure volume usage.
• Conduct clinical complaint evaluation in complaint evaluation under the mentorship of SCAS or director of clinical applications.
• Assist in the development of clinical application procedures and training materials for onsite and web-based training. Assist in special projects as assigned by direct supervisor.
• Provide regular communication in person, via phone or remote technology to field counterparts (Sales, Business Development and Field Service) as well as the Clinical App Management team.
• Participation at LENSAR events, tradeshows, and wet labs both on and off site.
• Responsible for understanding and satisfying the requirements for obtaining access to a client site (hospital, healthcare system, etc.).
• Responsible for topographer trainings when applicable and ongoing support to ensure proficiency and use of device as well as assist in troubleshooting if needed.
• Responsible for accurately completing paperwork along with online data entry for surgeon and laser operator trainings and certification.
• Responsible for assisting in collection of pre and post-operative data as well as discussions of outcomes with customers. Customers include, but are not limited to, physicians, clinical support staff, ASC and hospital staff, physician’s office staff, and others as directed by management.

KNOWLEDGE / EXPERIENCE / SKILLS / EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required:

• High school diploma or equivalent.
• Experience in delivering training to medical and support staff.
• Excellent communication, negotiating, organizational and customer relations skills.
• Strong computer and time management skills.
• The ability to travel through the U.S. is required at a minimum of 70% and outside the U.S. up to 25%.

Preferred:

• COA, COT, or CCOA certification.
• Bachelor’s degree in life sciences and/or experience in paramedical or working with the anterior segment of the eye.
• Understanding of human eye anatomy, corneal topography and keratometry including optics and refraction.
• Three years of clinical applications experience or work experience with cataract surgery in an operating theatre.

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Clinical Applications Specialist’s job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Clinical Applications Specialist’s duties and responsibilities.

While performing the duties of this job, the employee is regularly required to communicate with management and internal/external customers. The employee must be able to stand on average between four to five hours at a time during surgery training. There may be opportunities for brief sit-down breaks. The employee must lift, move, and control physical inventory, office supplies, or travel equipment weighing up to 50 pounds on a regular basis.

WORK ENVIRONMENT

While performing the duties of the Clinical Applications Specialist, the employee will work out of their home office. They will be required to travel frequently in order to meet with doctors and administrators in both an office and operating room environment. Overnight stays are the rule and not the exception. Travel and essential job duties may involve extended hours and occasional weekends. The employee works near and around moving mechanical parts and is exposed to laser radiation. The noise level in the work environment is usually moderate.

Job Type: Full-Time

Compensation Range: $90,000 - $105,000/ annual

In addition to a competitive salary, below are further benefits/rewards offered by LENSAR, Inc.:

• Annual bonus opportunity
• Company matched 401(k) plan with eligibility day one and immediate vesting
• Employee Stock Purchase Plan (ESPP) and other company equity programs
• Employer-paid disability insurance
• Voluntary life insurance
• Paid time off program
• Company-wide paid shutdown during the holidays

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.