Patient Service Representative

Job Description The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking‑in/out patients, as well as verifying information supplied by patients. Locations Alta View Clinic Alta View Hospital Draper Clinic Riverton Hospital Southridge at Riverton Rose Canyon Clinic Posting Specifics Entry Rate: $17.86 - $23.22 depending on experience Benefits Eligible: Yes Shift Details: Full‑time, 36‑40 hours per week Essential Functions Provides courteous and professional connections with patients over the phone, in person, or via secure messaging. Resolves patient needs related to patient intake and care. Documents all phone calls accurately and completely in the electronic medical record (EMR). Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on the registration system and follows procedures when identifying patients. Obtains copies of insurance cards, forms of ID, and signatures on all required forms. Verifies information on appropriate accounts to determine insurance coordination of benefits, including pre‑certification and prior authorization. Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care, scans necessary paperwork, educates patients on financial assistance, and proactively requests payments for current and past medical services. Stays current on role responsibilities and updates, reviewing monthly emails, dashboards, and clinic meetings to ensure the highest standard of performance. Minimum Qualifications Six months of customer service experience involving interactions with customers. Demonstrated basic computer skills involving word processing and data entry. Professional manner and strong interpersonal and communication skills. Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. Preferred Qualifications One year of customer service experience involving interactions with customers in person and by phone. Billing and collections experience. Computer literacy in using electronic medical records (EMR) systems and other relevant software. High school diploma or GED preferred. Multilingual. Physical Requirements Ongoing need to see and read information, labels, documents, monitors, and equipment. Frequent verbal communication with providers, colleagues, customers, patients, and visitors. Manual dexterity to manipulate complex and delicate supplies and equipment with precision and accuracy, including frequent computer use for typing and accessing information. May require standing for long periods and lifting supplies. May assist patients into and out of the clinic. Compensation Hourly rate: $17.86 - $23.22 depending upon experience. Benefits We care about your well‑being—mind, body, and spirit—by providing a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Equal Opportunity Employer Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr