Kitchen Shift Lead

The Kitchen Shift Lead is a frontline leadership role responsible for guiding team performance, ensuring smooth food service operations, and delivering an exceptional guest experience. This role requires a hands‑on leader who can supervise, coach, and support cashiers and kitchen staff while maintaining a culture grounded in respect, accountability, and teamwork. Whether managing a busy rush, assisting with kitchen operations, or resolving customer concerns, the Kitchen Shift Lead leads by example. This role also plays a critical part in food quality assurance, work area organization, and reinforcing compliance with health and safety protocols. Key Responsibilities Supervision & Training Train, observe, and mentor cashiers and frontline staff. Assign tasks and oversee team performance throughout the shift. Lead pre‑shift huddles and post‑shift debriefs to align, motivate, and recognize team efforts. Serve as a culture champion by modeling professionalism and enforcing company policies consistently and fairly. Conduct daily check‑ins with staff to support development and accountability. Lead Floor Operations Open and close tills accurately and process transactions as needed. Assist with kitchen operations and ensure all stations remain properly stocked and operational. Monitor workflow and adjust team pacing based on customer volume and business demands. Troubleshoot operational or equipment issues and elevate concerns when necessary. Resolve transaction discrepancies and oversee refund processes according to company procedures. De‑escalate customer complaints using a calm, professional, and solution‑oriented approach. Support front‑of‑house and drive‑through operations to maintain service flow and guest satisfaction. Compliance & Food Safety Enforce all health, food safety, and sanitation regulations. Ensure food quality and food handling procedures consistently meet company and regulatory standards. Take immediate corrective action when compliance or safety concerns are identified. Reinforce adherence to company policies, procedures, and operational expectations. Deliver Tier 2 (T2) customer experience standards — fast, friendly, and personalized service. Represent the Fuel City brand with professionalism, positivity, and urgency at all times. Assist customers and team members in a courteous and respectful manner. Promote a welcoming and team‑oriented environment for both employees and guests. Work Area Management Maintain a clean, organized, and fully stocked work environment throughout the shift. Ensure cleanliness standards are upheld in all food prep, cashier, dining, and drive‑through areas. Monitor inventory levels of operational and food service supplies during the shift. Oversee shift handoff procedures and ensure complete and accurate pass‑down communication between teams. Requirements 1–2 years of food service or QSR experience required; leadership experience preferred. Strong ability to lead under pressure with a focus on service, teamwork, and results. Knowledge of POS systems, safe operations, food safety standards, and kitchen procedures. Excellent communication and interpersonal skills with a collaborative, solutions‑first mindset. Ability to multitask, prioritize responsibilities, and maintain composure in a fast‑paced environment. Flexibility to work all shifts as needed, including overnights, weekends, and holidays. Ability to stand, walk, and actively lead on your feet for up to 8 hours per shift. Comfortable lifting up to 50 lbs and working in hot, fast‑paced kitchen environments. Must be able to bend, lift, reach, and remain physically active throughout scheduled shifts. Basic cash handling and transaction management experience preferred. #J-18808-Ljbffr