Customer Service Rep.

Description

AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. More information about AWT can be found at

AWT offers comprehensive benefits including medical, dental, vision, life insurance and other voluntary supplemental insurance coverages, HSA, 401k with match, holidays and paid time off.

AWT has the following position open in our Anaheim location:

The schedule for this position is Mon. - Fri., Hours are -8:00am to 5:00pm.


Required Job Duties

• Develop, solidify and strengthen Labeltronix relationships with set group of accounts

• Quote customers on repeat, repeat with change and new label opportunities

• Responsible for processing customer orders through Labeltronix system/process

• Perform all required research for repeat/repeat with change jobs to ensure accuracy

• Project management for new label projects or repeats with change.

• Supports sales staff with quotes and customer communication

• Notify sales representative when there are new projects or indications of any problems with accounts

• Receive and respond to inbound customer calls, emails and inquiries

• Make outbound calls to customer as necessary

• Document daily transactions/calls into Labeltraxx

• Support fellow account managers

• Acquire new customer information and set up new accounts in Labeltraxx.

• Document all special pricing programs/promises into Labeltraxx


• Document all special requirements and specifications into Labeltraxx

• Assist customers with website navigation and artwork uploads

• Communicate and consult with customers on artwork elements and overall design of label

• Gather accurate information and art files to be submitted as preflight to prepress

• Gather and record accurate information and required art files from customer

• Submit preflight requests for all new artwork to prepress dept.

• Provide customer with proof/order status

• Monitor and follow up open order report (dock dates)

• Monitor and follow up on open proof report

• Handle all "complaint" situations and enter complaints or credits as applicable

• Investigate and resolve customer problems


• Serve as a liaison between production/prepress and the customer

Requirements

• Ability to learn a new job in a fast pace/on the job environment
• Ability to remain professional at all times
• Ability to work with quick deadlines in a fast-paced environment
• Provide regular feedback on ways to improve processes
• Provide recommendations and feedback to management regarding operational capabilities and limitations
• Accuracy in high volume work environment
• Efficiently able to Multitask and organize workflow
• Follow procedures/work instructions well
• Be detail oriented
• Functions effectively under stress and non-stress situations
• Maintain a very organized, clean, and safe work environment
• Build and maintain internal customer relationships.
• Capable of working in PC/Windows environments
• Participate in a continuous learning environment
• Possess a cooperative, team attitude
• Have strong dedication and good work ethic
• Adjust to new objectives as necessary
• Keep up to date on industry knowledge
• Understand the importance of customer needs for both internal and external customers
• Be receptive to feedback
• Be a good listener and open-minded
• Retain and grow assigned accounts.
• Contribute to overall sales goal

QUALIFICATIONS:

• Thorough knowledge of Microsoft Office applications (Word & Excel)
• Bachelor's degree or equivalent
• Account Management skills
• Strong interpersonal skills.
• Strong communications skills
• Self-discipline, the ability to work alone.
• Ability to effectively present information and respond to questions.
• Ability to calculate figures and amounts, such as discounts, percentages, and proportions.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
• Ability to deal with problems involving several concrete variables in standardized situations.

EDUCATION and/or EXPERIENCE:

• Highschool diploma required
• Minimum of 3 years progressive experience in a similar, direct Customer Service role, preferably in the printing or packaging industry or similar manufacturing environment,

PHYSICAL DEMANDS:

• Occasionally lift up to 30 pounds without aid
• This position may require sitting at a desk for extended periods of time (in excess of 2 - 3 hours without getting up)