Benefits Representative

Benefits RepresentativeWe are seeking a dedicated Benefits Representative to provide day-to-day support and information related to benefits for faculty, staff, and retirees. This role requires a thorough understanding of benefit plans, programs, and policies, and involves assisting with enrollments, resolving inquiries, and ensuring the smooth operation of benefits processes.ResponsibilitiesProvide research and information on benefit plans, programs, and policies to faculty, staff, and retirees.Review and approve online enrollment in Health & Welfare Plans, ensuring all required documentation is received.Respond to client inquiries and complaints to ensure timely and courteous resolution of benefits-related issues.Act as a liaison between university employees and external benefits contacts to resolve eligibility, claims, and enrollment issues.Review and triage all assigned reports.Utilize internal and external databases for cross-referencing inquiries and determining resolutions.Maintain high standards of customer service.Be proficient in using software applications such as spreadsheets, word processing, and graphics packages.Apply knowledge of applicable legislation and regulations affecting benefits.Attend designated training programs, seminars, and meetings.Serve on workgroups and committees, as requested.Perform special duties and projects, handling confidential information appropriately.Perform other duties as assigned.Essential SkillsTwo years of benefits-related experience.Strong customer service skills.Experience with HR benefits and customer service call centers.Proficiency in Workday and customer support.Additional Skills & QualificationsAdditional education may substitute for required experience, as permitted by the JHU equivalency formula.Work EnvironmentThis position requires working on-site four days a week, with one day remote, at 1101 E 33rd Street, Baltimore, MD. The role offers a contract until at least the end of the year.Job Type & LocationThis is a Contract position based out of Baltimore, MD.Pay and BenefitsThe pay range for this position is $22.00 - $23.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Baltimore,MD.Application DeadlineThis position is anticipated to close on Oct 20, 2026.