HOUSING CASE MANAGER

HOPWA and Other Housing Opportunities Coordination:

Screen and assess new clients for HOPWA services and other forms of housing stability services (e.g. Section 8; Homeless Assistance Programming; Other Housing services) according to the intake schedule.

Complete applications for HOPWA programs and other housing programs.

Determine eligibility for HOPWA programs and other housing programs.

Identify resources and refer applicants to the appropriate housing programs.

Follow up with clients on housing stability (HOPWA and non-HOPWA housing).

Refer clients to Rapid Rehousing program.

Caseload Management:

Maintain an average annual active caseload as assigned by manager.

Act as a liaison when required to ensure clients are properly referred to services within agency programs or external services to remove barriers to treatment and care.

Service Planning and Documentation:

Ensure all documentation is timely, accurate, legible, and clear.

Empower clients to participate in their treatment planning as needed.

Maintain progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.

Input client information using electronic data-entry according to agency and departmental guidelines.

Maintain an accurate record on time sheets reflecting time spent working within a program.

Prepare necessary program reports and records as requested by the supervisor and/or manager.

Manage Resources:

Maintain comprehensive knowledge of community services to apply knowledge of services to individual client needs.

Support billing through concurrent documentation of services provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, Provider Enterprise, CaseWatch, Service Point, NextGen and Electronic Health records).

Participate in staff training sessions within the timeframes specified and as required by the agency or the funding source.

Community Involvement:

Participate in agency developmental activities as requested.

Other duties as assigned.

Safety:

Ensure proper hand washing according to the Centers for Disease Control and Prevention guidelines.

Understand and appropriately acts upon assigned role in Emergency Code System.

Understand and perform assigned role in agency’s Continuity of Operations Plan (COOP).

Culture of Service: 3 C’s

Compassion

Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listen to internal or external customers (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions.

Competency

Provide services required by following established protocols and when needed, procures additional help to answer questions to ensure appropriate services are delivered.

Commitment

Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed.

Prioritize internal or external customer (i.e., patient, client, staff, vendor) requests to ensure prompt and effective responses are provided.

Contact Responsibility:

The responsibility for internal and external contacts is frequent and important.

Education:

Bachelors degree in Social Work or related field.

Experience:

A minimum of (2) years of experience is required.

Physical Requirements:

This work requires the following physical activities: constant sitting, walking, hearing and talking in person and talking on the phone. Occasional driving stretching/reaching and standing are required. Work usually is performed in an office setting. Sometimes, work is performed in patients’ homes, community agency settings and in hospitals.

Other

Participates in health center developmental activities as requested.

Other duties as assigned.

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Yes . Own transportation is required. Local travel as needed.

Skills

Required

• Achievement Expert
• Analysis Expert
• Caring Expert
• Checking for Accuracy Expert
• Expert
• Expert
• Comforting Expert
• Commitment Expert
• Communication Expert
• Compassion Expert
• Conceptual Thinking Expert
• Expert
• Expert
• Expert
• Cooperation Expert
• Coordination Expert
• Expert
• Critical thinking Expert
• Customer Service Expert
• Documentation Expert
• Integrity Expert
• Interpersonal Skills Expert
• Microsoft Office Expert
• Multitasking Expert
• Expert
• Expert
• Problem solving Expert
• Telephone Expert
• Verbal Communication Expert
• Expert
• Expert

Preferred

• Expert
• Expert

Behaviors

Required

• Team Player : Works well as a member of a group
• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Required

• Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

Bachelors or better in Social Work or related field.

Experience

Required

2 years: Experience with homeless/social services required.

Preferred

1 year: HIV/AIDS experience preferred

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.