Process Design & Optimization Delivery Lead

“I can be myself at work.”

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace. We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

“I can influence my income.”

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

“I can lead a full life.”

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success. Enjoy generous time‑away and health benefits from day one, with the opportunity for flexible work options. Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love. Access on-demand professional development resources that allow you to hone existing skills and learn new ones.

“I can succeed as a Process Design & Optimization Delivery Lead at Capital Group.”

Capital Group’s Enterprise Change Office (ECO) is made up of 140+ dedicated initiative delivery and practice experts that lead initiatives by business domain including Product, Sales and Marketing, Global Business Services, Investment Operations, and Information Technology.

• You will contribute to the delivery of our business transformation programs.
• You will independently lead strategic, high complexity PD&O efforts through the full life cycle with guidance from senior management across Capital Group to increase scale and efficiency.
• Through your knowledge of transformation leadership and process optimization you will drive scale in Capital’s key operational processes.
• You will manage and develop process optimization resources to build new capabilities and capacity for the PD&O practice.
• You are a trusted leader and talented communicator to key customers and stakeholders.
• You drive decision‑making through your ability to manage and align stakeholder expectations.
• You maximize value by developing and facilitating a consultative engagement approach to your initiatives, including benefits realization, governance structures, change management, and ECO practice engagement.

Please note, this role does require you to work in office four days a week at our Los Angeles, CA or Charlotte, NC location, with the flexibility to work from home on Fridays.

“I am the person Capital Group is looking for.”

• You have 10+ years of management consulting or transformation leadership experience and/or 15+ years of experience in business analysis, end-to-end process design/re‑engineering/optimization for large, complex initiatives, or implementing workflow solutions and robotic process automation
• You are a strategic leader who can develop and deliver clear strategies for transformation, including scope definition, prioritizing / sequencing outcomes and objectives, setting effective success measures, and establishing work approach with problem‑solving techniques
• You have at least 5 years of people management experience and demonstrated proficiency in leading senior practitioners, including development of associates’ skills and capabilities
• You leverage your problem‑solving expertise and influence to unlock measurable business results AND shift key operational ways of working
• You have experience leveraging Change Management best practices to deliver solutions in partnership with project and business teams and worked in agile environments
• You are a strong, collaborative, critical thinker with demonstrated ability to analyze challenges and develop thoughtful recommendations and compelling visual and written content
• You are an expert communicator and facilitator who places a high value on being authentic, respectful and engaging varying audiences
• You have a deep curiosity with technology as demonstrated through project / transformation experience alongside technology teams
• You are skilled at establishing, nurturing and growing working relationships with clients, team members and shared services upon which you rely
• You are proficient with AI tools and have experience incorporating them into day‑to‑day work
• You have a solid understanding of the asset management industry with several years of experience
• You have strong organizational skills, you are a driver, self‑directed, and focused on delivering tangible value to the business

Preferred

• You have a deep understanding of key process transformation frameworks and can adapt appropriately to meet business needs:
• You have applied experience working with Human Centered Design and/or other Design Thinking frameworks to cultivate innovation and deepen your impact solving human‑centric problems
• You have working knowledge of process improvement principles and best practices, as acquired through a Lean Six Sigma Black Belt accreditation
• You have experience applying business process management frameworks to promote end‑to‑end process management
• You have recent experience leading Procurement related transformations

“I can apply in less than 4 minutes.”

You’ve reviewed this job posting and you’re ready to start the candidate journey with us.

“I can learn more about Capital Group.”

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal is to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.

Charlotte Base Salary Range: $153,842-$246,147

Southern California Base Salary Range: $179,273-$286,837

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

Capital Group is one of the largest and most trusted financial companies in the world, with the goal of improving people’s lives through successful investing. Our shared values of integrity, client focus, long-term view, diverse perspectives and community inspire our associates every day. A career at Capital Group means having countless opportunities to explore, grow and succeed. Learn more about compensation & retirement Learn more about our benefits Learn more about our hybrid schedule Learn more about our culture and core values Learn more about our commitment to responsible AI and how it shapes your candidate experience