CMA Case Manager

Job Description

Job Description

Are you interested in making a meaningful difference in the lives of people with disabilities or related health challenges in our community? Community Connections is looking for a full-time Case Manager to support people who are on Long Term Care Medicaid.

This is incredibly rewarding work supported by a compassionate team of Case Managers and Leadership. Flexible hours and the ability to work in the office and from home. BA in related field required, direct experience working with people as a case worker or social worker type job may be substituted. Full-Time benefits include medical insurance available for purchase with employer contribution; dental and vision available for purchase; life insurance paid by employer; 401K participation after 12 months of employment and 1,000 hours worked within those 12 months; Aflac and LegalShield available for purchase; paid company holidays; Employee Assistance Program (EAP); unlimited PTO. Applications will be accepted until 5pm on 06/14/2026. EOE

Title: CMA Case Manager

Reports To: Direct Supervisor

FLSA: Hourly/Non-exempt Full-Time

Location: Hybrid Position Durango, CO

Hourly Rate: $25.49

Summary of Position: Provide case management and coordinate services for all waivers and State General Fund recipients set forth by the Department of Health Care Policy and Finance. Case Managers may carry a caseload set yearly in the contract, currently not to exceed 65. Caseloads are generally assigned geographically and by area of expertise, although specific caseload assignments are the prerogative of the VP of Case Management to meet the needs of the organization and the people we serve.

Essential Duties and Responsibilities:

• Provide assistance with intake and referrals.
• Determine eligibility for all Medicaid Waiver services and State General Fund applicants.
• Create Person-Centered service plans to support the health, safety, and well-being of individuals in services.
• Monitor services established in the Service Plan to ensure that services meet the intent, scope, frequency and duration documented.
• Serve the public interest in ensuring that all services are provided in accordance with Colorado Medicaid and Department of Human Services Rules and Regulations.
• Demonstrate knowledge of local resources and refer individuals and families to third-party and community resources as appropriate.
• Counsel clients to identify and make effective use of local, state, and federal resources.
• Prepare and maintain written case records, reports and forms as well as inputting client information into the state case management system.
• Assure the timely submission of required documentation to Colorado Health Care Policy and Finance {HCPF).
• Cooperate fully with monitoring by HCPF and the Federal Centers for Medicare and Medicaid Services {CMS) and other governmental or private entities assigned to confirm program quality.
• Comply with all local agency Policies and Procedures. Interact in a professional, supportive, and compassionate manner with all persons in services, families and community members.
• Advocate for the needs of people with disabilities within our local communities.
• Demonstrate good written and verbal communication skills.
• Be available to make home visits for assessments and in home monitoring.
• All reasonable duties as assigned by VP of Case Management or the President/CEO.
• Dealing with paradox
• Patience
• Use of resources
• Customer services abilities with both written and oral communication skills
• Ability to prioritize
• Ability to access situation quickly and problem solve efficiently
• Attendance and Punctuality
• Observes both safety and security procedures
• Ability to commute for business, when needed. If driving, must possess a drivers' license in the state they reside and current auto insurance
• Satisfactory completion of all background checks and references, including Motor Vehicle Record is required***
• Five (5) years of relevant experience in the field of LTSS, which includes Developmental Disabilities; or
• Some combination of education and relevant experience appropriate to the requirements of the position. Relevant experience is defined as:
• Work collaboratively with medical staff and provide consultation on specific cases.
• Work to create a positive, team-focused working environment with co-workers.
• Regular and dependable attendance.

Core Competencies:

• Compassion
• Listening
• Motivating others and working well in a team setting
• Organizational agility
• Time Management

Knowledge and Abilities:

• Customer services abilities with both written and oral communication skills
• Ability to prioritize
• Ability to access situation quickly and problem solve efficiently
• Strong computer skills
• Attendance and Punctuality
• Observes both safety and security procedures
• Ability to commute for business, when needed. If driving, must possess a drivers’ license in the state they reside and current auto insurance
• Satisfactory completion of all background checks and references, including Motor Vehicle Record is required***

***Please consult Human Resources for questions regarding specific criminal convictions and/or traffic violations that may preclude employment.

Qualifications:

• Must hold a bachelor’s degree; or
• Five (5) years of relevant experience in the field of LTSS, which includes Developmental Disabilities; or
• Some combination of education and relevant experience appropriate to the requirements of the position. Relevant experience is defined as:

1. Experience in one of the following areas: long-term care services and supports, gerontology, physical rehabilitation, disability services, children with special health care needs, behavioral science, special education, public health or nonprofit administration, or health/medical services, including working directly with persons with physical, intellectual or developmental disabilities, mental illness, or other vulnerable populations as appropriate to the position being filled; and,
2. Completed coursework and/or experience related to the type of administrative duties performed by case managers may qualify for up to two (2) years of required relevant experience.

Physical Demands of the Job: These essential tasks may be performed with or without accommodation or assistive technology. Employees in this position may spend significant hours on the computer writing and corresponding. The employee must be able to read text on the computer and paper documents. Communicating with others via email, letters and telephone is required. An employee in this position will use a laptop computer and may also have documents and files that they will need to transport within and outside the office. The employee will be required to perform home visits and attend meetings, training, and other community activities within the region of Southwest Colorado, with the possibility of occasional travel within Colorado or out of state to training or conferences.