Assistant Store Manager - Union GBA

Assistant Store Manager Overview The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. Compensation Pay Range: $16.00 - $20.90 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses or premiums based on schedule, facility, season, or specific work performed. Premiums may be paid at rates ranging per hour in specific circumstances, and multiple premiums may apply if applicable criteria are met. Responsibilities Lead the store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends, etc.). Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members remain current on their training. Ensure telephone is answered according to company policy. Process buy online/ship to store, hub and store‑to‑store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed. Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure. Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using correct payment methods, and stage returned merchandise correctly. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure all team members comply with company policies, adhere to posted work schedule, obtain required approvals for changes, and clock in/out correctly. Perform all store opening/closing duties, including day‑end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming security alarms, and checking delivery vehicles. Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store test equipment, and delivery vehicles. Perform any other duties as assigned. Qualifications Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification. Desired: Certified Parts Professional Certification; ASE Certification. Fluency in multiple languages (Spanish highly desired). Benefits Competitive wages & paid time off. Stock purchase plan & 401(k) with employer contributions starting Day One. Medical, dental, & vision insurance with optional FSA. Team member health/wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. EEO Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or any other protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation and position details. #J-18808-Ljbffr O'REILLYAUTO