Store Manager

Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring self‑less team players from diverse backgrounds to influence the growth of our organization and create a family culture for our associates driven by the vision to inspire people through golf and tennis. Position Summary The Manager in Training (MIT) will learn how to be responsible for overall store operations, including expenses, merchandising standards, operations standards, compliance, safety, security, and workforce. During this time, the MIT will work closely with cross‑functional partners in Human Resources, Asset Protection, and Operations at the District, Region, and Store Support Center levels to learn how to execute the PGA TOUR Superstore business strategy within their future store. The training focuses on building and supporting a store culture aligned with the mission and behaviors that engage and inspire employees. Key Responsibilities Customer Experience Lead a confident and knowledgeable team that delivers a differentiated experience for customers, prioritizing them over tasks. Listen and respond to internal and external customers to build strong relationships in the store, organization, and community. Drive change in key areas to improve the customer experience and use feedback to coach and recognize teams. Inspect store pages for accuracy to prevent negative customer experiences. Maintain the appearance, cleanliness, and upkeep of the retail building and equipment. Operational Excellence Create and oversee day‑to‑day execution of the strategic plan, driving sales and profitability through analysis and appropriate action. Make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting. Maintain compliance with required company directives, deadlines, publications, standards, meetings, and policies. Ensure compliance with safety and security policies and procedures. Inspect all schedules for proper allocation and guidelines to support peak traffic times, key holiday events, and weekends. Associate Engagement Promote a FUN, inclusive, and “Put People First” working atmosphere aligned with core values. Act as cultural ambassador, creating and initiating plans that drive improvements in engagement and retention. Develop, implement, and monitor store leaders’ Individual Development Plans (IDPs). Establish performance and development goals for Assistant General Managers and provide mentoring, coaching, and feedback. Demonstrate commitment to diversity, equity, and inclusion through inclusive behaviors and proactive bias management. Recruit, hire, and retain a passionate team with area‑specific knowledge and expertise. Oversee any compensation, disciplinary, or staffing/human resources related actions following company standards and policies. Qualifications and Skills Required Communication: Strong listening and interpersonal skills, verbal and written communication, ability to communicate cross‑functionally, and convey expectations and standards. Analytical: Strategic skills, ability to forecast business needs, develop solutions, identify opportunities, and increase sales while strengthening operational processes. Computer: Advanced computer skills, working knowledge of Microsoft Office Suite including Outlook. Accountability: Ability to manage conflict, lead conflict resolution, and hold others accountable. Business Acumen: Strong business acumen with responsibility for P&L management. Organization: Ability to organize multiple priorities and allocate resources to meet objectives. Leadership: Lead by example, enforce high standard of customer service through daily actions. Education: GED or high school diploma. College degree preferred. Experience: Three (3) years in sales, management, or people development. Working Conditions and Physical Demands Must be able to stand for extended periods, climb and descend a ladder, move throughout the store, and lift a 30 lb. box overhead. Candidate must work a flexible week, including nights, weekends, and holidays as needed. Candidate relocation is required. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful; it violates our policies and is not who we are. Every associate is prohibited from engaging in any form of discrimination. A victim of discrimination should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report. PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore