Product Operations Lead

Location: On-site, SF / Santa Clara (minimum 2 days per week in Santa Clara until SF office opens in late Q4 / early Q1; occasional travel thereafter) COMPENSATION: Salary range $150K-$210K/yr DOE + equity Full benefits package Overview You’ll lead the day-to-day and strategic operations behind product and customer experience. This role owns the rhythms, policies, and cross-functional execution that accelerate onboarding, enhance service quality, and turn customer insights into scalable systems, all while ensuring delivery on time, budget, and quality. What You’ll Do Master the Product: Quickly gain deep expertise across all modules to serve as the internal authority. Lead Operations: Define and implement policies, SOPs, and controls across onboarding, delivery, and support. Drive Accountability: Establish operating cadences (weekly/monthly/quarterly), set OKRs/KPIs, and ensure target achievement. Optimize Processes: Streamline onboarding and adoption workflows to reduce time-to-value and boost utilization. Bridge Gaps: Implement short-term ops hacks to solve product gaps while defining long-term handoffs. Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, CS, and Marketing to resolve friction and improve handoffs. Plan & Allocate Resources: Forecast demand, manage budgets, and align people, processes, and technology to priorities. Champion the Customer: Translate feedback and data into actionable insights for Product and Engineering. Leverage Data: Build dashboards (TTV, NPS, SLAs, cost per customer, etc.), run ad-hoc SQL analyses, and convert insights into execution. Manage Vendors & Tools: Select, negotiate, and oversee vendors supporting onboarding, analytics, and knowledge management. Ensure Compliance: Partner with internal teams to uphold data, security, and continuity standards. Who You Are Product-Savvy Operator: Rapidly grasps complex systems and delivers customer value. Customer-Centric Leader: Designs scalable processes that elevate experience and impact. Creative Problem Solver: Balances fast ops hacks with lasting operational solutions. Data-Driven Communicator: Translates insights into clear, confident decisions. Trend-Aware Thinker: Anticipates shifts in AI and revenue-tech to guide readiness. Qualifications Bachelors in Economics, Business, Operations, or related field (or equivalent experience). 5-10 years in product operations, consulting, investment banking, or related roles (preferably B2B SaaS or AI). Proven track record of turning complex products and feedback into scalable processes. Strong analytical and communication skills; proficient with BI tools and SQL. Experience thriving in fast-moving, high-growth environments. #J-18808-Ljbffr ATR Inc