Senior Director, 2-1-1 Contact Center | AI-Driven Ops
United Way of Greater Cleveland
United Way of Greater Cleveland seeks a Senior Director to lead 2-1-1 operations, ensuring 24/7 service excellence and fiscal accountability. You will steer budgeting, staffing, and partnerships while driving modernization with AI and data analytics to expand access. The role demands strategic planning, strong leadership, and a commitment to turning community needs into actionable services. Join a mission-driven team focused on high-quality customer experience and continuous improvement, with a
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$140 per hour
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Cleveland, OH2 days ago
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