Patient Account Representative

Medical Data Systems (MDS) is a trusted and innovative leader in revenue cycle management. For more than 30 years, we have partnered with hospitals and respected healthcare systems nationwide, delivering exceptional accounts receivable and insurance recovery solutions. We are seeking a motivated, dependable, and detail-oriented Patient Account Representative to join our Insurance Support and Billing team. This role is ideal for individuals who enjoy problem-solving, communicating with insurance providers, and helping ensure accurate and timely claim resolution. Position Summary The Patient Account Representative is responsible for insurance follow-up and collections activities, including contacting insurance carriers, researching claim status, resolving billing issues, and ensuring timely reimbursement. Successful candidates will possess strong communication skills, attention to detail, and a commitment to providing excellent customer service. Contact insurance companies regarding claim status and reimbursement Submit and re-submit claims as necessary Perform ongoing insurance follow-up to resolve outstanding accounts Research and resolve claim denials and payment discrepancies Accurately document account activity in company systems Maintain productivity and quality standards Comply with all HIPAA regulations and company policies and procedures Work collaboratively with team members to achieve departmental goals Qualifications Required High School Diploma or equivalent Basic computer proficiency and data entry skills Strong verbal and written communication skills Ability to work independently and manage multiple tasks effectively Commitment to confidentiality and HIPAA compliance Preferred Experience in hospital, physician, or medical billing and collections Knowledge of insurance claims processing, reimbursement procedures and denial management Training is available for the right candidate who demonstrates a strong work ethic and willingness to learn. Eligible employees enjoy a comprehensive benefits package, including: Medical Insurance Vision Insurance Life Insurance 401(k) Plan 401(k) Employer Matching AFLAC Supplemental Insurance Plans Paid Time Off (PTO) and Vacation Tuition Reimbursement Schedule & Work Location Full-Time and Part-Time positions available In-person position Join a company with over 30 years of success in the healthcare revenue cycle industry and become part of a team that values professionalism, growth, and employee development. #J-18808-Ljbffr