Customer Experience Manager

Lakeside Toyota

Metairie, LA

Job Description
Job Description
You will keep our service operations running smoothly by supporting the Assistance Service Manager (ASM) in ensuring customers feel heard, informed, and cared for while also helping the service team stay organized and efficient. Your attention to detail and proactive approach will directly contribute to faster turnaround times, happier customers, and a more productive service lane.
Job Responsibilities
Greeting customers warmly and direct them to the appropriate service team member.
Help prepare and organize repair orders and service tickets for the ASM.
Update customer on vehicle status, parts needs, or additional service recommendations.
Check out customers for final bill. Accepting credit card information or cash.
Assist in scheduling appointments.
Maintain a clean, organized, and welcoming service reception area.
What you will need:
A friendly, professional demeanor and a genuine desire to help people.
Strong organizational skills and the abillity to juggle multiple tasks withoug losing focus.
Comfort with basic computer systems and dealership management software (training provided).
Excellent verbal and written communication skills.
A proactive mindset.
Previous customer serivce or administrative experience (automotive industry experiance a plus but not required).
Education and/or experience
High school diploma or GED (general equivalency diploma; or 1 to 3 months related experience and/or training, or equivalent combination of education and experience).
Benefits
Health
Dental
Vision
401K Plan
Long Term Disability
Short Term Disability
Paid Vacations
Life Insurance
Direct Deposit
About Us
We cordially invite you to come tour our new state-of-the-art building. Business is booming and we are adding a few extra-extraordinary individuals.
Our new state-of-the-art building is open to serve our valued guests and employeess. We have proudly serviced the community for over 31 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.

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Vacancy posted 6 days ago

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