Front of House Manager | Upscale Casual Dining

Job Description

Job Description

Front of House Manager – Mountainside, New Jersey

Position Summary:
The Front of House Manager is responsible for leading all guest-facing operations, ensuring an exceptional dining experience, and maintaining high service standards in a fast-paced, high-volume environment. This role requires a dynamic leader who thrives on hospitality, team development, and operational efficiency.

Key Responsibilities:

• Oversee all front-of-house operations, including host stand, dining room, and bar service

• Lead, train, and develop front-of-house staff to deliver consistent, high-quality service

• Ensure a welcoming and seamless guest experience from arrival through departure

• Address and resolve guest feedback or concerns professionally and promptly

• Manage floor operations during service, including seating flow, wait times, and staff deployment

• Collaborate with kitchen leadership to ensure strong communication and efficient service execution

• Create and manage staff schedules to align with business needs and labor targets

• Monitor and uphold cleanliness, organization, and presentation standards throughout the dining areas

• Enforce company policies, health regulations, and service protocols

• Support hiring, onboarding, and performance management of team members

• Drive sales through upselling, promotions, and exceptional hospitality

Qualifications:

• 2–4 years of experience in a front-of-house leadership role, preferably in a high-volume restaurant

• Strong leadership and team-building skills with a hands-on management style

• Excellent communication and interpersonal abilities

• Proven ability to manage multiple priorities in a fast-paced setting

• Knowledge of hospitality best practices, food safety standards, and local regulations

• Flexible availability, including nights, weekends, and holidays

Key Competencies:

• Guest-first mindset with a passion for service excellence

• Strong organizational and problem-solving skills

• Ability to remain calm and effective under pressure

• Team-oriented leader with a focus on accountability and development

Compensation & Benefits:

• Competitive salary based on experience

• Bonus potential tied to performance

• Health benefits package

• Paid time off

• Opportunities for growth and advancement

This position is ideal for a hospitality-driven professional who excels at leading teams, creating memorable guest experiences, and driving operational success on the floor.