Patient Access Representative

Lead Patient Service Representative

Come join our team as a full-time Lead Patient Service Representative with BJC Medical Group in Maryville, Illinois. This is a rare opportunity to join a great team! 40-Hours per week, Day Shift, Benefit Eligible, NO CALL, NO WEEKENDS, NO HOLIDAYS.

BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area. Since 1994 BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care. BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri, and southern Illinois areas. The Heart Care Group is consistently recognized for their exceptional outcomes and patient care and our physicians are among the top cardiologists. With experienced, highly respected physicians and caring staff, our practice specializes in superior diagnosis, treatment, and prevention of cardiovascular diseases.

Role Purpose

The Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as a point of escalation on complex work situations.

Responsibilities

• Handles telephone calls from patients and staff, forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations, collects payments, and records data.
• Performs data entry of service charges to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert, answers general and technical questions from other staff members, helps make decisions, and resolve complex issues.
• Provides training and support to both new & existing staff.

Minimum Requirements

Education: High School Diploma or GED

Experience: 2-5 years

Preferred Requirements

Experience: 5-10 years

Benefits and Legal Statement

BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being.

Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date

Disability insurance* paid for by BJC

Annual 4% BJC Automatic Retirement Contribution

401(k) plan with BJC match

Tuition Assistance available on first day

BJC Institute for Learning and Development

Health Care and Dependent Care Flexible Spending Accounts

Paid Time Off benefit combines vacation, sick days, holidays, and personal time

Adoption assistance

To learn more go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. Equal Opportunity Employer