Collections Trainer

Job Description

Job Description

Job Roles & Responsibilities

l  Conduct Training Sessions:

Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards.

l  Training Material Development:

Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices.

l  Needs Assessment:

Collaborate with management to assess training needs within the Third-Party Collections team, identifying areas for improvement and skill development.

l  Adapt Training Methods:

Tailor training methods to address different learning styles and ensure optimal comprehension and application of Third-Party Collections strategies.

l  Feedback and Evaluation:

Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed.

l  Call Calibration Sessions:

Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the Third-Party Collections team. Provide insights and feedback to enhance call quality.

l  Stay Updated:

Stay abreast of all updates, changes, and advancements within the Third-Party Collections domain. Keep training materials current and incorporate the latest industry best practices into training sessions.

l  Execution of Policies:

Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context.

l  Compliance Assurance:

Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third-Party Collections training programs.

 

 

Candidate Requirements 

l  Experience:

Proven experience of 2+ yrs. with a focus on Third Party Collections, preferably working as a Trainer role. Familiarity with debt collection processes, compliance standards, and industry regulations.

l  Preferred Qualification:

Graduate from any stream

l  Communication Skills:

Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.

l  Adaptability:

Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Third-Party Collections team.

l  Organizational Skills:

Strong organizational skills to manage training schedules, materials, and documentation effectively.

l  Team Collaboration:

Collaborate with Third Party Collections management to stay updated on industry changes and ensure training programs align with current best practices.

 

Company Description

Credence Global Solutions (“CGS”) is a Dallas, Texas based diversified technology driven financial transformation company with deep expertise in receivables management and voice based BPO. With focus on Receivables Management, Healthcare RCM, Technology Platforms and Contact Center verticals, CGS services leading telecommunication, healthcare, and media companies.

Healthcare providers serviced by CGS include medical transport providers, emergency physicians, health infusion service providers and diagnostic laboratories. In the telecommunication vertical, CGS serves four of the top five providers in United States.

Credence Resource Management is the flagship company of the Credence Group.

Our mantra is Excellence Beyond Belief. Challenges, growth opportunities and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our teams are encouraged to continually explore their talents and pursue their interests, giving them the authority to gain knowledge and skills to truly be the expert in their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of your team.

Headquartered in Dallas TX, we have delivery offices in San Jose CA; Natchez MS; Mesa AZ & Pune India. Visit to know more about the company.

Company Description

Credence Global Solutions (“CGS”) is a Dallas, Texas based diversified technology driven financial transformation company with deep expertise in receivables management and voice based BPO. With focus on Receivables Management, Healthcare RCM, Technology Platforms and Contact Center verticals, CGS services leading telecommunication, healthcare, and media companies.\r\n\r\nHealthcare providers serviced by CGS include medical transport providers, emergency physicians, health infusion service providers and diagnostic laboratories. In the telecommunication vertical, CGS serves four of the top five providers in United States.\r\n\r\nCredence Resource Management is the flagship company of the Credence Group.\r\n\r\nOur mantra is Excellence Beyond Belief. Challenges, growth opportunities and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our teams are encouraged to continually explore their talents and pursue their interests, giving them the authority to gain knowledge and skills to truly be the expert in their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of your team.\r\n\r\nHeadquartered in Dallas TX, we have delivery offices in San Jose CA; Natchez MS; Mesa AZ & Pune India. Visit to know more about the company.