Clinical Services Supervisor

Job Description

Job Description

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

ROLE OVERVIEW and PURPOSE

The Clinical Services Supervisor (CSS) works to support the mission and vision of Neighborhood Healthcare by cultivating an environment that produces excellent patient-centered care and clinical services within a dynamic team setting. This role will ensure smooth workflow for clinical staff by monitoring quality measures and productivity goals. In addition, this role will support staff development by demonstrating and living the company values. The responsibilities and performance expectations for this role fall into three categories: staff management and development, clinical administration, and operations management.

RESPONSIBILITIES

• Supervises medical assistants and lab assistants work shifts to ensure sufficient coverage
• Assists with new hire orientation for new hires and ongoing training for clinic team, including completion of a proficiency checklists
• Monitors support staff trainings to ensure employees attend required and ongoing trainings to perform their jobs and compliance
• Assigns medical assistants to providers and care teams based on continuity of care, skill levels, and workload demands
• Works with management to prepare agendas for department and site meetings
• Arranges logistics of medical staff meetings, including coordination of drug representative presentations
• Prepares and conducts 90-day and annual performance reviews for all direct reports
• Works with management and HR to provide timely and objective performance counseling
• Coordinates with lab management to ensure lab assistants are completing necessary logs and documentation
• Monitors the Electronic Medical Records System to ensure clinical team is documenting care transformation activities (PCMH/MU) daily
• Matches new patients to appropriate providers or appropriate service to promote continuity of care
• Provides guidance for policies, procedures, and various funding sources to support staff
• Assists in developing written policies and procedures for the operational aspect of clinical services
• Works with clinical team to provide comprehensive healthcare to patients
• Monitors patient satisfaction surveys process to ensure surveys are sent to appropriate entities
• Monitors, orders, and maintains inventory systems for clinical supplies and clinical equipment, as needed
• Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
• Shares accountability for overall patient health outcomes by working in coordination with care teams
• Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders

Supervision

• Recommends or make decisions to hire, transfer, reward, discipline or terminate employees
• Assesses training needs and promotes developmental activities
• Conducts team meetings to promote communication, assess and resolve needs, and foster teamwork, as needed
• Evaluates, coaches, and develops team performance by using job requirements and competency assessments
• Informs team of organizational activities and promotes mission and goals

EDUCATION/EXPERIENCE

• Associate’s degree or equivalent experience required
• Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
• Experience working in healthcare preferred
• Supervisory experience preferred
• Completion of project LEAP preferred (Internals Only)
• Bilingual (English/Spanish) or (English/Arabic) preferred by site

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with monitoring performance metrics
• Ability to function at highest level according to credentials and competency
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift/carry 10 lbs/weight
• Ability to stand for long periods of time

COMPLIANCE (Safety & HIPAA)

• Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintain current knowledge of policies and procedures as they relate to safe work practices
• Follow all safety procedures and report unsafe conditions
• Use appropriate body mechanics to ensure an injury free environment
• Be familiar with location of nearest fire extinguisher and emergency exits
• Follow all infection control procedures including blood-borne pathogen protocols

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes

• Comply with all regulations regarding corporate integrity and security obligations
• Report all behavior and/or activity that are unethical, fraudulent, or unlawful

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range : $73,500.00 to $104,400.00 annually, depending on experience and additional qualifications.

Compensation Disclosure :

The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.