Program Manager III

Position Program Manager III – Amazon.com Services LLC, Charleston, SC (AMZ27254.1) Job Responsibilities Identify, design, develop, implement, and execute new and existing processes, policies, goals, and solutions to ensure optimal customer experience related to fulfillment solutions. Drive development efforts and manage priorities for project/program completion, including operational solutions. Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions. Develop system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness. Evaluate effectiveness of current or future fulfillment channel performance. Collaborate with other departments to integrate with business systems and processes. Resolve problems concerning transportation, logistics systems, supply chain, and fulfillment operations. Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators. Manage cross‑functional teams and/or third‑party vendors for implementation of project/program requirements. Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects, and using this data to drive and influence business decisions. Up to 30% domestic and/or international travel may be required. 40 hours per week, 8:00 a.m. – 5:00 p.m. Basic Qualifications Master's degree or foreign equivalent in Business Administration, Management, Finance, Engineering, Operations Research, or related field, and one year of experience in the applicable role or as a Program/Project Manager; or Bachelor's degree with five years of equivalent experience. One year of experience managing operations projects from design to implementation for large‑scale fulfillment solutions, including selection optimization and working with statistical analysis and data‑mining tools (Excel, Tableau, or SQL). Demonstrated program management experience – planning, organizing, scheduling, and tracking projects from initiation through delivery. Experience working in a business procurement organization of a consumer‑market‑segment company or related industry experience in supply‑chain/transportation operations, direct‑to‑customer fulfillment/distribution center/operations, general management, or engineering operations. Up to 30% domestic and/or international travel may be required. Preferred Qualifications All applicants must meet the above requirements. No additional preferred qualifications. EEO Statement Amazon is an Equal Opportunity – affirmative action employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Amazon is an equal‑opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr