Customer Service Specialist

Property Tax ClerkReporting directly to a Property Tax Manager, responsible for processing tax related transactions and providing customer service to the general public.Examples Of Work PerformedProcesses property tax transactions and general provides customer serviceResolves inquiries from the public regarding property tax mattersPrepares daily cash, credit card, and check deposits in compliance with cash handling processes and proceduresPrepares and issues tax certificatesProcesses mail and walk-in motor vehicle registration renewalsProcesses and prepares mail to scan to the remittance processorServes as a point of contact for mortgage companies requesting tax statements and prepares necessary information to be sent for further processingResearches and processes returned mail including updating the Williamson Central Appraisal District of new informationProcesses ownership changes and produces invoices when necessaryMaintain historical records using records retention guidelinesTake phone calls during high call volume and for escalated issuesAssists with over sixty-five (65) and disability tax exemptionsPerforms registration renewals during high customer trafficAttends all meetings and training, as requiredPerforms special duties as assignedOrganization RelationshipsReports directly to – Tax ManagerDirect Reports – NoPhysical DemandsPosition involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standingPosition involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objectsEnvironmental FactorsWork is primarily indoors in an air-conditioned environmentOccasional travel outside of office for training as requiredIrregular HoursWork outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be requiredThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.Minimum QualificationsHigh school diploma or equivalentTwo (2) years of experience in customer service and cash handling in a fast-paced environmentTwo (2) years of basic computer navigation experienceLicenses And CertificationsRequired within four (4) years of employmentTax Assessor-Collector Association of Texas (TACA) Professional County Collector (PCC) CertificationPreferred QualificationsBilingual (English/Spanish)One (1) year of property tax and/or motor vehicle experienceOne (1) year of call center or information services experienceEmployment TestingEmployment is contingent on passing any post-offer pre-employment screening as listed below:Criminal background check: YesMotor Vehicle Record check: NoDrug screening: NoPhysical exam: NoPsychological exam: NoAdditional: Typing, Math and Excel SkillsSupplemental InformationA Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone View phone number on click.appcast.io or visit our website at County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.Tobacco Free Workplace PolicyWilliamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.BenefitsWilliamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short-term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.To review our benefit options and associated costs, click here to visit our interactive benefits cost estimator.The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at View phone number on click.appcast.io.