Customer Service Representative

Customer Service Representative (CSR)Be the voice and heart of exceptional veterinary care.Animal Clinic of Rapid City is seeking a Customer Service Representative (CSR) to join our growing team. As a growing, 8-doctor general practice with a 24/7 emergency hospital, we provide advanced, high-quality medicine and serve as a trusted resource for pet owners across the region.Our front desk team plays a critical role in shaping the client experience—from the first phone call to the moment they leave our clinic. If you thrive in a fast-paced environment and enjoy building meaningful connections with clients and their pets, we'd love to meet you.Why You'll Love Working HereBe part of a collaborative, supportive team that truly caresWork in a dynamic environment with both general practice and emergency careEnjoy opportunities for learning, growth, and advancementContribute to a culture that values positivity, professionalism, and teamworkWho We're Looking ForWe're seeking a friendly, organized, and proactive professional who:Has a passion for helping people and animalsCommunicates clearly and confidently in person and on the phoneThrives in a fast-paced, multi-tasking environmentMaintains a positive, professional attitude under pressureIs detail-oriented and highly organizedWorks well both independently and as part of a teamPrevious medical or veterinary reception experience is preferred, but not required—we're happy to train the right person.Key ResponsibilitiesAnswer and manage a multi-line phone systemSchedule appointments efficiently and accuratelyGreet clients and patients with warmth and professionalismManage client check-in and check-out, including:Consent and release formsWellness plan education and enrollmentPayment collection and depositsCoordinate communication across multiple platformsMaintain a clean, welcoming, and organized reception areaSupport the clinical team by ensuring smooth client flow and communicationWhat We OfferCompetitive pay + profit-sharing bonus opportunitiesHealth, dental, and vision insurance401(k) with company matchHealth Savings Account (HSA)Life insurance & Employee Assistance ProgramPaid time offFlexible scheduling (including weekends)Generous employee discounts on veterinary services and pet food (Royal Canin & Science Diet)A culture that encourages growth, development, and new ideasWork EnvironmentFast-paced, engaging, and team-orientedClient-focused with an emphasis on compassion and communicationA place where your role truly makes a difference every dayIf you're ready to be part of a team that delivers exceptional care and service to both pets and their people, we encourage you to apply today.Animal Clinic of Rapid City | Where Compassion Meets Excellence