Director Platform Engineering and Automation

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Director Platform Engineering and Automation About your role At Fiserv, we are transforming how financial services platforms are built, operated, and observed at enterprise scale. As Director, Platform Engineering and Automation, you will lead the strategy and execution of enterprise telemetry, observability, and platform automation capabilities that underpin availability, resiliency, performance, and client experience for Merchant services. This role is highly visible and cross functional. You will partner extensively with application development teams, production support, SRE/operations, cyber, and business stakeholders to standardize telemetry, improve operational insight, and enable initiative-taking issue detection and remediation. Success in this role requires strong technical depth combined with exceptional communication, influence, and coordination skills. This role is critical to improving platform stability, client experience, and operational efficiency across Fiserv. You will sit at the intersection of engineering excellence and business outcomes, ensuring teams have the insights and automation needed to operate reliably at scale. What you will do: Execute Enterprise telemetry and observability strategy, including metrics, logs, traces, events, dashboards, alerting, and SLOs across hybrid and cloud platforms. Work with platform engineering teams responsible for observability platforms, automation frameworks, and self-service capabilities for application and infrastructure teams. Drive standardization of telemetry and instrumentation across application portfolios to improve visibility, resiliency, and operational maturity. Partner closely with application development, production support, SRE, cyber security, and business teams to align observability capabilities to business outcomes and operational needs. Establish and govern best practices for monitoring, alerting, incident response, and automation, reducing MTTR and operational noise. Lead automation initiatives across CI/CD, environment provisioning, monitoring, and remediation to eliminate manual toil. Translate business and operational requirements into scalable platform capabilities, roadmaps, and technical standards. Provide clear executive level communication on platform health, risks, operational insights, and improvement plans. Manage vendor partnerships and platform selections related to observability, telemetry, and automation tools. Responsibilities listed are not intended to be all inclusive and may evolve as business needs change. Experience you will need to have: 8+ years of experience in platform engineering, or site reliability engineering. Strong direct experience with telemetry and observability concepts (metrics, logs, traces, alerting, dashboards). Experience operating in cloud and hybrid environments (AWS, Azure, and/or GCP). Solid understanding of CI/CD, DevOps, and automation frameworks. Proficiency in one or more modern programming or scripting languages (e.g., Java, Python, Go, C#, etc.). Strong experience collaborating across development, operations, and business teams in large, complex organizations. Exceptional communication, stakeholder management, and influencing skills. 8+ years of an equivalent combination of education, experience, and/or military service. Experience that would be great to have: Experience leading or implementing enterprise observability platforms (e.g., application performance monitoring, infrastructure monitoring, log analytics). Financial services or highly regulated industry experience. Experience building self-service platform capabilities for development teams. Familiarity with SRE practices, error budgets, SLIs/SLOs, and incident management. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Salary Range $186,000.00 - $285,600.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion. Our commitment to Equal Opportunity Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Note that AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. #J-18808-Ljbffr