Dispatcher/CSR

Job Details: Job Location: 2730 W. AGUA FRIA FWY, SUITE 102 - PHOENIX, AZ 85027, Position Type: Full-Time/Part-Time, Education Level: Not Specified, Salary Range: $16.00 Hourly, Travel Percentage: Negligible, Job Category: Admin - Clerical, Every shift, you’re the voice that connects a dialysis patient to their ride, a wheelchair user to their appointment, and an elderly resident to the care they need. As a Dispatcher/CSR with Quality Transport Services, your work isn’t just logistics — it’s a lifeline. QTS provides Non-Emergency Medical Transportation (NEMT) for individuals who are unable to travel independently: people with disabilities, the elderly, those in the final stages of life, and individuals recuperating from hospital stays. Our team operates 24 hours a day, 7 days a week, including all holidays, ensuring every client gets where they need to go safely and with dignity. ABOUT THE ROLE You’ll serve a dual function: keeping our drivers on track and our clients confident that we’ve got them covered. No two shifts are exactly alike — you’ll juggle phone calls, routing decisions, and real-time problem solving, all while keeping a calm, professional approach with our clients and passengers. You will work extensively in MediRoutes, our routing software (we’ll train you), and must be comfortable with email and basic computer tasks. WHAT YOU’LL DO Answer high-volume inbound and outbound calls from clients, customers, and drivers — giving each your full attention Dispatch drivers and manage real-time route adjustments to keep trips on schedule Monitor driver departure times, destinations, and expected returns Assist drivers with scheduling issues or last-minute changes requested by clients Log incidents, no-shows, and client concerns accurately and promptly Communicate with clients with empathy, professionalism, and a service-first mindset Review daily schedules and trip reconciliation; flag system or performance issues to leadership Required Qualifications: High School Diploma or GED required Candidate must successfully pass a criminal background check YOU’RE A GREAT FIT IF YOU… Stay calm and focused when the phones are busy and schedules shift unexpectedly Can juggle multiple conversations and tasks at the same time without losing the thread Communicate clearly and with genuine care — active listening is a strong skill for you Are flexible with scheduling, including some evenings, weekends, or holidays (we operate 24/7) Are seeking a role where what you do every day genuinely matters to real people #J-18808-Ljbffr